Operations Merchandiser

NET-A-PORTER delivers incredible fashion for incredible women. As the world’s leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands. Its discerning edit places special emphasis on highlighting the creativity and promise of the next generation of fashion talent via the Vanguard, a program for emerging brands. Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform, was created to showcase brands that place sustainability at the core of their product.  Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women.

NET-A-PORTER champions unparalleled customer service offering express worldwide shipping to more than 170 countries including same or next-day delivery to the UK, US, Hong Kong, Germany, France, Australia and Singapore, a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual customer care and personal shopping team that is available 24/7, 365 days a year. A pioneer of personal shopping and client relations services for the digital era in 2000, NET-A-PORTER continues to innovate and strengthen its offering, with virtual styling, invitation only digital exclusives, and a world class suite of specialized offers for EIPs, (Extremely Important People), the brand’s most loyal and valuable customers. NET-A-PORTER is part of YOOX NET-A-PORTER GROUP.

Some of the essentials for you to know are:

Location: Our Westfield Office in London

Department Size: 5

Reporting into: Merchandising Manager

Direct reports: 3

Besides a competitive salary, we can offer you:

• Performance bonus schemes dependant on the type of role you are in
• A pension that both you and the company contribute too
• A portal with an array of discounts on things like theme park and cinema tickets
• Our famous staff discount along with exclusive staff sales
• Private healthcare for you and your family
• Flexible working
• A chance to be part of a fun and caring team that support each other

Here is a breakdown of what you’ll be doing:

• Support the Senior Merchandiser lead the Merchandising Operations function to deliver the annual Merch Ops strategy and roadmap
• Support Senior Merchandiser with Ops planning analysis and mitigates risk to any fluctuations by sharing clear priorities and guidelines e.g. RTVs, priority requests
• Monitors in season OTB alignment to planned regional strategies, supporting regional teams
• Identify operational and process improvements to drive optimum supply chain efficiencies both up and downstream
• Own RTV tooling, performance reporting, and meetings, working with B&M Managers to ensure EOY targets are achieved
• Own Jira and non-compliance tooling, performance reporting and forums, working with B&M and Operations teams to ensure KPIs are achieved
• Own the delivery catalogue report, tooling and Ops WSSI
• Support smooth logistical movement of all stock including transfer stock, RTVs and restricted brands.
• Key point of contact and senior stakeholder with internal teams and operational forums including S&OP meetings
• Inform decision making with in depth end to end supply chain knowledge (inbound, internal processing, reverse logistics)
• Work with internal teams to develop working processes and deliver best practice e.g. Buying, Upload, BI, Operations, Merch Projects, Tech, Compliance
• Deliver high quality training to all buying and merchandising new starters
• Able to create dynamic new reports and tooling using the Cube, MicroStrategy and reporting suites
• Clear and comprehensible communication of KPIs e.g. DC SLAs, delays, Jira, priorities, RTVS
• Manage, coach and develop the Junior Merchandising Operations team within FES competency framework
• Challenge processes to ensure the team is working efficiently and effectively to support the business

The type of person we are looking for:

• A track record of creating positive impact on business through merchandising
• Good judgement and decision-making skills
• Confidence in suggesting calculated risks
• Strong market and customer awareness
• Passionate about product, with good brand awareness
• Professional, with excellent communication skills
• Ability to meet stringent deadlines
• Confidence to deal with/present to colleagues at all levels of the business
• Strong negotiation skills
• A sense of humour and a passion for the NET-A-PORTER customer and brand

From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.