Full-Time
Desktop Engineer
Posted on 9/10/2026
Teleperformance
10,001+ employees
Outsourced customer experience management services
Compensation Overview
£27.2k/mo
Manchester, UK
Hybrid
Hybrid role based in Manchester.
 IT Operations (1) |
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- Experience building devices using Microsoft Endpoint Configuration Manager (MECM) or System Center Configuration Manager (SCCM).
- Strong knowledge and hands-on experience with Active Directory, Microsoft Entra ID (Azure Active Directory), and Microsoft Intune, including user and group management.
- Experience supporting Microsoft 365 products and services.
- Experience troubleshooting Windows desktops, laptops, and mobile devices.
- Experience supporting Microsoft Teams, Exchange Online, Outlook, OneDrive, SharePoint Online, meeting room technologies, Teams Rooms, video conferencing equipment, and audiovisual systems.
- Knowledge of networking, hardware and software support, fault finding, troubleshooting, device deployment, IT asset inventory, and hardware lifecycle management.
- Ability to support onboarding and offboarding, including user account creation, device provisioning, and access reviews.
- Ability to follow security policies, compliance requirements, service-level agreements, and audit requirements.
- Provide desktop support to company employees on-site and remotely for desktop and laptop hardware, software, email, telephony, collaboration platforms, and in-house application issues.
- Maintain all on-site IT equipment and provide hands-on assistance to remote IT teams and users.
- Manage tickets, incidents, service requests, and outages, including root cause analysis and improvement plans.
- Troubleshoot reported faults with Windows desktops, laptops, and mobile devices.
- Provide customer support through face-to-face communication, telephone, email, and instant messaging.
- Gather and submit evidence for quarterly and annual security policies, compliance requirements, and external audits.
- Maintain service-level agreement commitments and set clear expectations with customers.
- Resolve complex technical issues and participate in continuous improvement initiatives.
- Maintain accurate IT asset inventories and oversee hardware lifecycle management.
- Support onboarding and offboarding activities, including account creation, device provisioning, and access reviews.
- Coordinate with vendors for warranty repairs, hardware replacements, and technical support.
- Support Microsoft Teams, Exchange Online, Outlook, OneDrive, SharePoint Online, and other Microsoft 365 services.
- Troubleshoot email, calendar, collaboration, and communication issues.
- Support meeting room technologies, Teams Rooms, video conferencing equipment, and audiovisual systems.
Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.
Company Size
10,001+
Company Stage
IPO
Headquarters
Paris, France
Founded
1978
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Simplify's Take
What believers are saying
- H1 2026 core services excluding Trust and Safety grew 2.3% like-for-like.
- H1 2026 recurring EBITA margin held 13.6% despite 1.7% like-for-like revenue decline.
- Management targets €150-170 million 2026 AI savings and €800-850 million free cash flow.
What critics are saying
- LanguageLine and ZP Better Together face union fights, NLRB charges, and congressional scrutiny in 2026.
- Trust and Safety revenue fell after client automation, proving AI directly cannibalizes Teleperformance work.
- If brands move CX agents in-house, Teleperformance’s 2028 growth targets collapse.
What makes Teleperformance unique
- Teleperformance runs 500-plus AI projects under Jorge Amar’s 2026 Future Forward plan.
- TP.ai Data Services gained Agents Only in June 2025 and ZP Better Together in 2026.
- Exclusive Sanas reseller rights and a $13 million equity stake deepen speech-AI capability.
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Benefits
Remote Work Options
Flexible Work Hours
Paid Vacation
Health Insurance
Dental Insurance
Employee Referral Bonus
Company News
/PRNewswire/ -- Global digital services leader TP today announced it has acquired artificial intelligence (AI)-enabled crowdsourcing gig work platform Agents...
Everest Group assessed 18 leading providers globally for its Experience-Driven Integrated BFS Operations PEAK Matrix® Assessment, evaluating their capabilities in delivering integrated services across key domains, including retail banking, lending, and payments. TP was recognized as a Leader for its expertise, its experience in the banking and financial services industry, technology, and customer-centric approach, with a suite of banking and financial services solutions including account servicing, customer onboarding, credit evaluation, and payments processing. "By recognizing buyers' desire for end-to-end services, TP created its OneOffice offering for delivering integrated front-to-back operations across lending, payments, and financial crime segments," says Suman Upardrasta, Vice President, BFSI at Everest Group. "TP possesses its in-house technology as well as the digital services expertise of the recently acquired Majorel, which address the rising demand for digitally driven operations. These capabilities have earned it recognition as a Leader in Everest Group's Experience-Driven Integrated BFS Operations PEAK Matrix® Assessment.". In naming TP a Leader in the assessment, Everest cited TP for its extensive operational scale and technology, including its digital services arm TP Infinity and TP's strengthened global presence
A Nigerian national working as a TikTok content moderator for Teleperformance Kenya was found dead in her apartment in Nairobi. The deceased, identified as Ladi Anzaki Olubunmi, had reportedly been missing from work for three days before her colleagues raised concerns, leading to the discovery of her body on March 7, 2025 at her apart at Studio 103 in Lower Kabete, Nairobi.Olubunmi, who had been working in Kenya for over two years, was allegedly struggling with work-related stress and had expressed a strong desire to return home to Nigeria. Reports indicate that she faced difficulties obtaining the necessary travel permits, preventing her from visiting her family for an extended period.Teleperformance Kenya, the outsourcing firm contracted to moderate content for TikTok, has denied allegations that Olubunmi was denied leave. In an official statement, the company termed the claims as “baseless and untrue.” The firm also refuted accusations that employees lacked proper work permits that restricted their ability to travel home.Following Olubunmi’s tragic death, her family is now facing financial constraints in repatriating her body to Nigeria. With the high costs involved, they are reportedly considering the possibility of laying her to rest in Nairobi. The incident has sparked renewed scrutiny into working conditions for content moderators, particularly those employed by third-party firms
Sanas partnership highlights Teleperformance's (TP) growth strategy of pursuing investments in advanced artificial intelligence to deliver enhanced customer experience management services to broad client base. TP becomes exclusive reseller of Sanas speech understanding technology for many of the world's biggest organizations and most valued brands. TP makes equity investment of approximately $13 million in Sanas
The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm Markets and Markets found that the sector could be worth over $28.1 billion by 2027. There’s no shortage of vendors providing voice and speech recognition solutions, but some newer upstarts have managed to carve out niches. Sanas is a good example. Founded in 2020, the company develops software that uses AI to adjust a speaker’s accent in real-time. “At Sanas, we believe that while technology is transforming the industry, it shouldn’t replace human connection, but rather, enhance it,” Sharath Keshava Narayana, Sanas’ co-founder and president, told TechCrunch