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Services Account Executive
Posted on 7/20/2022
INACTIVE
Locations
Remote • New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Segment
Requirements
  • 7+ years of experience in selling professional services in the software industry required
  • Consultative sales experience is required
  • Ability to build and collaborate strong relationships within the internal and external ecosystem, ensuring proper engagement with core teams and customers
  • Excellent communication skills analytical skills and thorough understanding of cloud application technology and trends
  • Proven track record of meeting and exceeding quota and key success metrics
  • Ability to segment account list and identify appropriate investment of resources
  • Cross-functional teamwork skills. Able to handle tough conversations and challenging meetings with internal and external stakeholders
  • Display a balance of strategic and tactual skills with a high level of intellectual agility
  • Strong focus on ownership and execution against deadlines while managing multiple opportunities at a time
  • BA/BS degree is desired
  • Travel required up to 50%
Responsibilities
  • Act as the primary point of contact for the customer with regards to ServiceNow's Expert and Success Services portfolio
  • Lead engagement negotiation, ensuring legal and operational stakeholder evaluations are performed resulting in acceptable organizational risk taken by ServiceNow
  • Work with the license and solution sales teams to ensure that Expert and Success services are appropriately positioned on all designated accounts. This may be through ServiceNow staff or through partners or a combination of both
  • Ensure that plans are developed such that the full array of licensed product may be deployed not just that which might be needed for a first project
  • After the initial license sale look for other business opportunities within designated accounts which may allow further ServiceNow products to be licensed and keep the sales organization appraised of any such opportunities
  • Drive the client to provide references
  • Exceed services sales quotas
  • Ensure that each Expert and or Success services proposal is contracted such that the chances of successful delivery; on time, on budget and delivering the agreed functionality are maximized
  • Ensure that each services proposal is drafted to maximize the chances of the client providing high marks for project satisfaction
  • Drive service references
  • Ensure that each services contract enables revenue to be recognized in a timely and consistent fashion with minimal risk of detrimental revenue adjustment
ServiceNow

10,001+ employees

Digital workflows
Company Overview
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.