Senior Pensions Officer

• Suffolk County Council
• Address:  Endeavour House, Ipswich IP1 2BX - Hybrid working
• Salary: £34,434 per annum (pro rata for part time)
• Hours:37 hours per week, flexible working options available 
• Contract: Permanent

At Suffolk County Council, collaboration is at the heart of what we do. As a Senior Pensions Officer, you’ll work with colleagues and partners to build trust, share ideas, and deliver services that make a lasting impact.  Reimagine the possibilities.

Your role and responsibilities 

In this role you will be responsible for leading a team of Pension Officers, providing guidance and support and ensuring the team achieve their targets. These include the calculation and payment of retirements including the creation and maintaining of payroll records, deaths and transfers.

You'll be required to identify and resolve training requirements in your team and look to identify and implement process improvements where required. You will need to refer to policies and relevant pensions legislation and be able to apply these to your work.

You will also be required to complete projects and statutory work, working closely with other members of the Pensions Management team to achieve these. The role requires you to represent the team in various meetings as well as occasionally preparing and delivering presentations. 

This role will report directly to the Pensions Operations Manager.

You will need 

• proven ability to adapt to new challenges, and for continuously delivering process improvements
• ability to support and successfully lead a team of people in a busy department 
• a high degree of accuracy when working under pressure to meet conflicting deadlines 
• excellent organisational skills
• a high level of literacy and numeracy skills
• proven ability to interpret, understand and communicate complicated information.

You can view a full list of requirements in theJob and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. 

The team 

The Pensions Team at Suffolk County Council is part of the Finance service, dedicated to delivering a proactive and efficient pensions administration service to customers, employers, and their employees. The team is committed to accuracy, timeliness, and compliance with relevant legislation, working collaboratively to support each other and provide expert guidance on complex pension queries. With a strong focus on professional development, inclusivity, and continuous improvement, the team values innovation, support, and a shared commitment to making a positive difference for Suffolk.

Empowering Everyone 

We believe in supporting everyone to fulfil their potential and encourage new ideas.We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information 

Please contact Stuart Potter for a casual conversation. You can reach him by calling 01473 260295. 

How to apply

Step 1 - Read the Job and Person Profile (Word). 

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use the Supporting Statement template. 

1. Can you give an example of how you ensured compliance with legislation or policy in your previous roles?
2. Describe a time when you identified and implemented a process improvement within pensions administration or a similar area.
3. Describe a situation where you had to adapt to significant change in your workplace. How did you support your team through this?

Step 4 - Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process. 

If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing[email protected]or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process. 

Closing date:11.30pm, 2 October 2025. 

Interview date: 9 and 10 October 2025. 

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid