Role and Responsibilities

• Oversee a group of strategic healthcare client accounts, comprising $8M-10M in revenue
• Promote strong partnerships between Bounteous and our clients; establish trusted relationships with key decision-makers in client organizations, including C-suite
• Drive Bounteous’ relationships with strategic accounts in the Health+ BU; effectively manage multiple clients and large-scale programs while keeping individual client relationships the top priority 
• Deliver client-focused solutions based off their goals; support the growth of clients’ business through new ideas, utilizing agency and network resources
• Provide independent thinking to clients and internal teams to suggest new, unexplored solutions to client challenges; identify new opportunities and strategies to explore
• Partner with other disciplines to hone agency workflow as necessary to meet challenges unique to the business
• Actively solicit feedback from clients, strategic partners, and leaders across the team
• Protect and grow agency revenue stream by demonstrating agency value consistently and proactively with clients
• Resolve client revenue changes or any client relationship disparities toward a financially positive and client-building solution
• Independently assess team make-up; identify gaps and optimizations necessary to deliver an optimal client experience 
• Mediate internal and client issues as necessary 
• Coach, mentor, and grow the next level of leaders
• Serve as an internal and external spokesperson for the Health+ BU and Bounteous
• Take a proactive approach to self-development; identify opportunities for growth, improvement, and enhancement

Preferred Qualifications

• 14+ years of client service, digital sales, or account management experience
• 7+ years of relevant experience in the United States Health industry (payers and/or providers required, pharmaceutical or healthtech a plus)
• 5+ years of experience supporting clients or business leveraging the Adobe platform (AEM, ACS, Analytics, Target, AEP, etc.), other platforms (i.e. Drupal) a plus
• Excellent business acumen; proven ability to think strategically about business, customer experience, and technical challenges; an entrepreneurial approach to finding new growth levers for the business
• Strong communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships 
• Outstanding executive presence, presentation, and negotiation skills; the ability to inspire, engage, partner with, and influence senior leadership
• Experience managing relationships in leveraging a global delivery team
• Excellent verbal and written communication skills
• Experience supporting technology, energy, public sector, and/or education clients a plus
• BA/BS degree or equivalent consulting agency experience preferred