VP – Client Service @ Bounteous

VP – Client Service

Healthcare, Payer/Provider

Posted on 6/30/2023

INACTIVE

201-500 employees

Website

Digital innovation agency

Company Overview

Bounteous' mission is both simple and clear. They're here to help clients compete and win digitally. Everything they do is based upon an understanding of that mission, including who they hire, how they work with their clients, what they teach their people, when they recommend action, and why they matter.

Locations

United States

Experience Level

Entry

Junior

Mid

Senior

Expert

Responsibilities

Oversee a group of strategic healthcare client accounts, comprising $8M-10M in revenue
Promote strong partnerships between Bounteous and our clients; establish trusted relationships with key decision-makers in client organizations, including C-suite
Drive Bounteous' relationships with strategic accounts in the Health+ BU; effectively manage multiple clients and large-scale programs while keeping individual client relationships the top priority
Deliver client-focused solutions based off their goals; support the growth of clients' business through new ideas, utilizing agency and network resources
Provide independent thinking to clients and internal teams to suggest new, unexplored solutions to client challenges; identify new opportunities and strategies to explore
Partner with other disciplines to hone agency workflow as necessary to meet challenges unique to the business
Actively solicit feedback from clients, strategic partners, and leaders across the team
Protect and grow agency revenue stream by demonstrating agency value consistently and proactively with clients
Resolve client revenue changes or any client relationship disparities toward a financially positive and client-building solution
Independently assess team make-up; identify gaps and optimizations necessary to deliver an optimal client experience
Mediate internal and client issues as necessary
Coach, mentor, and grow the next level of leaders
Serve as an internal and external spokesperson for the Health+ BU and Bounteous
Take a proactive approach to self-development; identify opportunities for growth, improvement, and enhancement

Desired Qualifications

14+ years of client service, digital sales, or account management experience
7+ years of relevant experience in the United States Health industry (payers and/or providers required, pharmaceutical or healthtech a plus)
5+ years of experience supporting clients or business leveraging the Adobe platform (AEM, ACS, Analytics, Target, AEP, etc.), other platforms (i.e. Drupal) a plus
Excellent business acumen; proven ability to think strategically about business, customer experience, and technical challenges; an entrepreneurial approach to finding new growth levers for the business
Strong communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships
Outstanding executive presence, presentation, and negotiation skills; the ability to inspire, engage, partner with, and influence senior leadership
Experience managing relationships in leveraging a global delivery team
Excellent verbal and written communication skills
Experience supporting technology, energy, public sector, and/or education clients a plus
BA/BS degree or equivalent consulting agency experience preferred

The act of hiring is not simply to up the headcount or to fill a seat quickly. When we hire at Bounteous, it’s to add to our interpersonal dynamics and choose the right person to impact, collaborate, commit, inspire, and grow alongside our tenured teams. Bounteous boasts a long-standing track record of ideating, innovating, and implementing award-winning solutions and driving best-in-class results. Our success starts with hiring the right people, in the right roles, at the right time to strategize, analyze, design, engineer, and market for some of the world’s biggest brands.

We are seeking a Client Service Leader with a deep background in the Health sector (specifically payer/provider) to join our growing team. This role will be focused on building teams and business growth within the Health+ Business Unit. The ideal candidate is a strong strategic thinker with experience operating both as a leader of client relationships and of pitches. Deep experience in the United States Health industry is a must (payers and/or providers required, pharmaceutical or healthtech a plus).

Role and Responsibilities

Oversee a group of strategic healthcare client accounts, comprising $8M-10M in revenue
Promote strong partnerships between Bounteous and our clients; establish trusted relationships with key decision-makers in client organizations, including C-suite
Drive Bounteous’ relationships with strategic accounts in the Health+ BU; effectively manage multiple clients and large-scale programs while keeping individual client relationships the top priority
Deliver client-focused solutions based off their goals; support the growth of clients’ business through new ideas, utilizing agency and network resources
Provide independent thinking to clients and internal teams to suggest new, unexplored solutions to client challenges; identify new opportunities and strategies to explore
Partner with other disciplines to hone agency workflow as necessary to meet challenges unique to the business
Actively solicit feedback from clients, strategic partners, and leaders across the team
Protect and grow agency revenue stream by demonstrating agency value consistently and proactively with clients
Resolve client revenue changes or any client relationship disparities toward a financially positive and client-building solution
Independently assess team make-up; identify gaps and optimizations necessary to deliver an optimal client experience
Mediate internal and client issues as necessary
Coach, mentor, and grow the next level of leaders
Serve as an internal and external spokesperson for the Health+ BU and Bounteous
Take a proactive approach to self-development; identify opportunities for growth, improvement, and enhancement

Preferred Qualifications

14+ years of client service, digital sales, or account management experience
7+ years of relevant experience in the United States Health industry (payers and/or providers required, pharmaceutical or healthtech a plus)
5+ years of experience supporting clients or business leveraging the Adobe platform (AEM, ACS, Analytics, Target, AEP, etc.), other platforms (i.e. Drupal) a plus
Excellent business acumen; proven ability to think strategically about business, customer experience, and technical challenges; an entrepreneurial approach to finding new growth levers for the business
Strong communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships
Outstanding executive presence, presentation, and negotiation skills; the ability to inspire, engage, partner with, and influence senior leadership
Experience managing relationships in leveraging a global delivery team
Excellent verbal and written communication skills
Experience supporting technology, energy, public sector, and/or education clients a plus
BA/BS degree or equivalent consulting agency experience preferred

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Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the LGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous community.

Bounteous is willing to sponsor eligible candidates for employment visas.