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Shop Manager
Posted on 12/15/2022
San Antonio, TX, USA
Experience Level
  • 2+ years of sales experience in retail, fitness, service or hospitality industries
  • Supervisory experience is preferred with a player-coach mentality
  • Ability to deliver great client experiences that build loyalty and deliver measurable sales results
  • Strong verbal and written communication skills. You're invigorated by interaction with clients, whether groups or individuals. You are approachable, a good listener, and an enthusiastic brand representative
  • Flexibility, ability to adapt quickly and react positively to business needs and changes in strategies
  • Strong problem-solving skills
  • Experienced in analyzing sales reports and business trends
  • You're organized, especially with time management, and you follow through on next steps
  • Flexibility to work a standard retail schedule, including evenings, weekends, and holidays
  • Applicants are a minimum of 18 years of age
  • Physical Requirements:
  • Requires bending, stooping, reaching up, and lifting up to 50 pounds
  • Ability to walk for extended periods of time
  • Ability to stand for extended periods of time
  • Ability to perform routine tasks for extended periods of time
  • Ability to look at a computer screen for extended periods of time
  • Use of hands and/or arms while performing client demos
  • Fitness industry experience
  • Luxury or high-end product experience
  • Develop a deep knowledge and understanding of Tonal's product and brand image
  • Demonstrate an entrepreneurial spirit and continuously innovate to achieve desired results
  • Lead and support all activities to meet and exceed the partnership location's business sales goals. Accountable for all aspects of the store (scheduling, operating budget, store maintenance, sales goals)
  • You are responsible for hours management and scheduling of your team
  • Lead a profitable shop by motivating your direct report to achieve your sales plan; by utilizing company tools to plan to meet sales targets with labor hours strategically; by accurately tracking labor hours and expenses
  • Coach your direct report to develop exceptional client relationships and promote a sales culture to build productivity
  • Hold the team accountable for follow-up with in-store leads and drive business to move clients through the sales process
  • Train and develop team members and peers across the region to promote growth and development
  • Proactively recruit, interview, and select qualified, diverse candidates to build a talent pipeline to achieve business goals
  • Execute and oversee the hiring process, including interviews and onboarding
  • Establish shop presence in the community by fostering positive relationships with clients and other retailers
  • Responsible for ensuring the shop meets company guidelines in operating, opening, and closing procedures
  • Have an in-depth understanding of competitors in the field
  • Develop exceptional client relationships and promote a sales culture to build productivity
  • Provide personalized demonstrations, calibrations, and workout experiences to discover clients' individual needs to meet their health and wellness goals with Tonal as the solution
  • Facilitate client relationships through discovery, purchase, product training and in-home installation
  • Maintain guest information, preferences, and feedback using established Tonal sales systems (Salesforce)
  • Conduct phone and/or email outreach to new clients to communicate updates and follow-ups
  • Assist in implementing grassroots marketing initiatives to grow the brand & influence the market
  • Maintain an organized and clean sales floor area with an attention to detail
  • Perform opening and closing procedures
  • Unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)
Desired Qualifications
  • Proficiency with Apple Products, Google Suite, and Salesforce is a plus

501-1,000 employees

Smart home gym & AI coaching company
Company Overview
Tonal's mission is to build systems that transform people’s lives through fitness, health, and wellness. The company uses advanced digital weight that continually adapts workouts so they’re most effective for all people regardless if you’re a beginner or an expert —all led by our expert coaches.
  • Competitive compensation
  • Top quality health care package
  • Commuter benefits
  • Parental leave
  • Flexible vacation days
  • Weekly catered team lunches
  • Office happy hours
  • Team offsites & company-wide events
  • New equipment on your first day
  • Tonal discounts