Document Controller

Key Accountabilities (What/Why/To Whom)

Absolutes

• Accountability for compliance to the Otis absolutes (Safety, Quality, Ethics) particularly in the accurate and timely submission of documents and associated quality checks in respect of business area of responsibility to ensure business integrity in how Otis interacts with all internal and external stakeholders.

Culture and Behaviors

• Complies to the company values and behaviors within the team to ensure alignment with our culture, identity, and beliefs to guide employee conduct that positively reflects positively on the organization.

Communication

• Establish and maintain good communications with internal and external stakeholders by understanding customer documentation requirements to accurately and timely manage the input, retrieval and internal circulation of project documents stored on the customer electronic document management system for the purposes of achieving a smooth bid and project process.

Team

• Contribute to the team objectives through collaboration, coordination, and effective communication by advising on the document requirements of the customer and ensure individual accountability for output and results.

Customer Focus

• Build and maintain relationships with internal/external customers by understanding customer document requirements and internal functional needs, serving as a contact to accurately and timely support on bid and project documentation through working with the necessary teams.

Process Compliance

• Compliance with organisational processes and procedures to ensure accurate and timely project documentation submission, including drawings, samples, project correspondence, technical files and operations and maintenance manuals, by understanding customer requirements and working closely with the necessary teams.

Organisational Complexity

Navigating the internal operational complexities relating to bids and projects by understanding bid and project timescales and requirements and working closely with the necessary teams.

Candidate Requirements

• Previous experience in a Document Controller role
• Experience within the construction industry desirable
• Good working knowledge of Microsoft Office
• Good working knowledge of document control systems such as electronic document management systems, eg Asite, Aconex
• “A” Level Maths and English qualified and/or equivalent relevant experience