At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

This position provides clerical and administrative support for Staff Counsel Attorneys in an office under an Office Team Lead.

The role enters and manages data, including pleadings, motions and trial, arbitration and mediation letters; may manage calendars and files related to events and details in the case management systems, as needed.

Confirms related events & activities & monitors and routes internal/external client inquiries, mail, faxes, etc.

Key Responsibilities:

• Handle all incoming mail (high volume) – maintaining, sorting, scanning, and distribution of mail
• Handle confidential information
• May handle calls and inquiries in an accurate and timely manner
• Ability to provide "knowledge transfer" to new employees on the team within this role
• Makes basic decision within established procedures under supervision
• May enter and manage data, including pleadings, motions and trials, arbitration and mediation letters
• Sending client letters, and follow up on correspondence 
• May manage calendars and files related to events and details in the case management systems
• Monitors and maintains compliance with Team Connect (Litigation Management System)
• May be a "back up" to other clerical, administrative staff
• Corresponding with claims (obtaining files as needed)
• Invoicing (vendors)
• Ordering office supplies

Education

• High School Diploma or GED (Preferred)

Experience

• 1 plus years of experience (Preferred)
• Prior experience in a litigation setting or prior insurance defense experience preferred. 
• Good communications skills including the ability to maintain a courteous and professional demeanor with clients, customers and with fellow employees
• Mail handling experience
• Clerical and administrative support experience 
• Intermediate knowledge of software applications including Microsoft Outlook, Word and Excel, Internet, and other web-based applications
• Ability to prioritize work and organize own time
• Ability to complete professional, error free documents utilizing good grammar, spelling and format skills, including accurate preparation of legal pleadings, agreement letters, memoranda reports, outlines, schedules and client communications
• Knowledge of immediate work group functions and processes
• Regular, predictable attendance is an essential function of this job.
• Ability to work onsite at the Arizona office location

Education & Experience (in lieu):

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

#LI-PC1

Skills

Business Communications, Client Relationship Building, Issue Management, Litigation, Office Administration

Compensation

Compensation offered for this role is $18.03 - 29.39 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.