Application Support Specialist

Job Description

• Accertify, a wholly owned subsidiary of American Express, is a leader in providing software, tools and strategies for preventing online fraud and mitigating enterprise-wide risks.

• Accertify is looking for an Application Support Specialist to join our team to assist our customers and manage their exposure to online credit card fraud.

• Accertify provides eCommerce merchants with the industry’s first end-to-end platform for combating fraud. 

• Our application, called Interceptas, is built on a workbench platform that integrates all the features, tools and services a merchant needs to effectively and efficiently combat online credit card fraud.

Responsibilities:

• Support Specialists are responsible for technical support of current clients as well as the successful deployment of the various components of Accertify’s Interceptas fraud prevention platform.

• Provide technical support for clients such as troubleshooting client issues connecting to our systems.

• Monitor for system alerts. Contact clients when interruptions in their data feed are impacted.

• Develop and deploy fraud transaction screening rules and methodologies 

• Configure Fraud Analyst user interface to Customer specifications 

• Support existing and new clients regarding Interceptas system usage 

• Develop additional tactics and other procedures to diminish Customers’ risk 

• Work closely with Customers to identify new features and functionality for Interceptas

• Work closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies / fraud trends and adapt new approaches and features as needed

• Develop strong relationship with Customers to deliver exceptional service and ensure that expectations are exceeded 

• Act as a liaison between new and existing Customers and internal departments including Support, Operations, and Development teams. 

• Manage and perform project implementation tasks such implementing new processes.

• Examples include implementing a new line of business, implementing third party API services and product enhancements. 

• Job may require minimal travel 

• Schedule: Monday, Tuesday, Wednesday, Saturday, Sunday 2 pm – 11pm CDT. Saturday and Sunday will be work from home, the weekdays will be in the office. 

Qualifications

Qualifications: 

• This is a high visibility role and requires excellent communication skills as well as a dynamic and energetic approach to problem solving in order to further a best in class customer experience.

Specific qualifications include:

• Bachelor’s Degree and/or 3+ years experience of application support experience required, preferably supporting software as a service (SaaS) 

• Prior experience working directly with customers 

• Experience troubleshooting an application 

• Technical Skills around data manipulation 

• Knowledge of SQL or XML is a plus 

• Excellent written and verbal communication skills 

• Experience with online credit card fraud prevention a plus.

Additional Information

HM is available to interview ASAP. If you are interested with the Opportunity please reach me 973 475 7482