Senior Salesforce Product Analyst-Federal
Updated on 3/29/2024
Okta

5,001-10,000 employees

Online identity verification solutions
Company Overview
Okta stands out as a leading independent identity provider, offering a robust Identity Cloud that enables secure and efficient connection between people and technologies, a feature trusted by over 10,000 organizations including prominent names like JetBlue, Nordstrom, and Slack. The company's competitive edge lies in its extensive pre-built integrations, numbering over 7,000, with applications and infrastructure providers, simplifying and securing access for people and organizations globally. Okta's culture of fostering confidence and potential in its workforce and customers, coupled with its industry leadership and technical prowess, makes it an attractive workplace.

Company Stage

N/A

Total Funding

$1.2B

Founded

2009

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

1%

1 year growth

17%

2 year growth

48%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
Sales
Salesforce
SCRUM
CategoriesNew
Product Management
Product Operations
Product
Requirements
  • 5+ years of IT experience including 3+ years of hands-on implementation of Experience Cloud, Service Cloud
  • Experience with Government Cloud Plus is preferred
  • Experience designing and supporting large scale, technically complex solutions on Salesforce and associated ecosystem
  • Deep understanding and track record of streamlining functional areas such as Sales, Support, and Customer Experience
  • Ability to analyze the business processes and business systems for inefficiencies and lead internal customers to success
  • Ability to facilitate recommendations for solutions or improvements and reviewing solutions that can be accomplished through new technology or alternative uses of existing technology
  • Background using one or more of the languages such as APEX, Visualforce, JavaScript, preferred
  • Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
  • A “security first” mindset
  • Salesforce Certifications preferred (ex. Certified Administrator, Sales/Service/Experience Cloud Consultant)
  • This position requires the ability to access federal environments and/or have access to protected federal data. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee. 22 CFR 120.15) upon hire.
Responsibilities
  • Work in a scrum team dedicated to supporting the cross-functional business units of the Customer First organization and federal stakeholders
  • Responsible for the end-to-end solution; including requirement gathering, implementing, testing, deploying, monitoring, and reporting success metrics
  • Refine user stories leveraging analysis, interviews, workshops, surveys, and other methodologies
  • Craft technical requirement documents, process flows, and functional and system design specifications
  • Build and design solutions for Salesforce and related systems, leveraging product analysts, developers and admins as needed
  • Skilled to create detailed test plans, test scenarios, and test data
  • Configure fields, workflows, roles/permissions, page layouts, custom objects, custom record types, reports, saved searches and dashboards
  • Provide production support during system interruptions, including root cause analysis, issue resolution, deployment and remediation
  • Lead the documentation of support issues on a wiki(like) platform and update it on an ongoing basis
  • Participate in Agile ceremonies, including sprint planning, backlog refinement, and sprint reviews.