Manager – Workplace Experience
Confirmed live in the last 24 hours
Toronto, ON, Canada
Experience Level
  • Preferred: Post Secondary Education in a related field, FMP or CFM designation is an asset, Auto Cad, FM software experience
  • Minimum of 5-8 years of relevant experience in a Workplace Experience role and post-secondary education in a related field
  • Self-starter, willing to learn, able to work independently
  • Demonstrated facilities management experience at a mid to senior level in a large business including experience in supervision and administrative management
  • Demonstrated ability to design content and assist in delivering training to staff and users as required in areas of responsibility
  • Experience in developing and managing ongoing efforts to build awareness and knowledge in the areas of violence prevention, Health and Safety, first aid and Emergency Preparedness
  • Superior decision‐making capacity
  • Excellent written, verbal and interpersonal communications
  • Proven experience in resolving conflict
  • Demonstrated commitment to superior customer service excellence with a solution oriented focus and the ability to work as part of a team
  • Demonstrated ability to lead and support the work of others
  • Experienced in working closely with HR and Senior Management teams
  • Negotiable
  • In office & Remote as required
  • Responsible for the management of the Workplace Experience team members including the day-to-day direction &
  • Mentoring, yearly goal setting, and performance review processes, recruitment, and development
  • Build & manage the Workplace Experience operations budget
  • Prepare for Director's review monthly metrics reports e.g. Occupancy & space utilization, Financial BVA's, Facilities requests (tickets) etc
  • Work with Sr. Director, team stakeholders and coordinate accordingly all in house events
  • Work with HR and hiring managers to manage space onboarding & requirements for all new hires
  • Liaise & work with & partner with building landlords on key initiatives such as Green, WELL building standards, LEED etc
  • Engage with key stakeholders in space planning initiatives
  • Handle multiple projects and daily activities, meet deadlines, and develop plans on how to accomplish departmental goals
  • Designing, implementing and managing various initiatives. (i.e. environmental initiatives)
  • Vendor management including contract negotiation and selection
  • Negotiate & manage all building maintenance contracts, schedules & vendors
  • Procurement and management of office equipment
  • Act as Fire Safety Director/Incident Commander
  • Work with physical Security Manager to keep departmental emergency recovery plan updated & be intimately familiar with departmental & company disaster recovery processes and plan
  • Provide advice, information, and support to the Senior Management Team with regard to facilities related issues
  • Coordinate and manage all aspects of office moves and relocations
  • Review facilities related expenditures to determine opportunities for cost savings
  • Ensure compliance of building codes, health and safety standards, etc
  • Hands on effort to complete projects and daily tasks
  • Special projects as required
  • Available, on call, 24/7 in case of emergency
  • Proactively pursue professional development activities
  • Perform other duties as requested

1,001-5,000 employees

Cloud-based healthcare software provider
Company Overview
PointClickCare's mission is to advance healthcare technology and make a meaningful impact on the lives of millions. The company is a market leader driving the transformation of healthcare vulnerable and complex populations through a broad, connected care network powered by deep insights with a commitment to value, outcomes and innovation.
  • Competitive financial rewards & equity potential
  • Comprehensive benefits available from day 1
  • Midweek mingles with free lunch
  • Wellness spending account
  • Retirement savings plan with employer match
  • Flexible PTO
  • Hybrid work models
  • Parental leave
  • Family planning support
  • Training & development programs
  • Corporate discounts program
  • Summer half-day Fridays
  • Health & wellness programs
Company Core Values
  • People
  • Passion
  • Performance