Full-Time
Associate Technical Account Manager
Keyfactor
501-1,000 employees
Automates PKI and machine-identity lifecycle management.
No salary listed
Cleveland, OH, USA
Remote
Cleveland-area residency is preferred.
Bachelor's
 Solution Engineering (1) |
|---|
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- A bachelor's degree or equivalent experience.
- Up to 2 years of related experience in technical account management, customer success, technical support, implementation support, solutions delivery, or a similar customer-facing technical role.
- General knowledge of enterprise software environments, customer support processes, and technical issue coordination.
- Foundational customer relationship management, technical aptitude, issue tracking and follow-up, organization and time management, customer relationship management and case management tools, documentation, and basic presentation skills.
- Strong verbal and written communication skills and the ability to explain routine technical concepts clearly and professionally.
- Ability to manage routine account activities under supervision, learn new technologies and products quickly, communicate clearly and professionally with customers and internal stakeholders, identify and escalate issues appropriately, maintain accurate documentation, follow established processes, and manage multiple priorities in a structured environment.
- Support a portfolio of customer accounts by assisting with post-sale technical relationship activities and routine follow-up actions.
- Help customers adopt and use company solutions by providing guidance on standard processes, product functionality, and next steps.
- Respond to routine customer questions and technical requests, escalating more complex issues to senior team members as appropriate.
- Monitor customer activity, support cases, and usage trends to identify basic risks, follow-up needs, or adoption gaps.
- Coordinate with Support, Customer Success, Product, and Engineering to help drive timely issue resolution.
- Prepare customer meeting notes, status updates, and action items, ensuring accurate and timely documentation in internal systems.
- Participate in customer onboarding, technical check-ins, and recurring account meetings alongside more senior Technical Account Managers.
- Maintain a working understanding of customer environments, business goals, and common technical use cases.
- Contribute to customer-facing documentation, internal knowledge resources, and process improvement efforts.
- Demonstrate strong verbal and written communication skills in customer interactions, internal collaboration, and follow-up communications.
- Exposure to cybersecurity, public key infrastructure, certificate management, cloud platforms, networking, or infrastructure environments.
Keyfactor provides cybersecurity solutions focused on Public Key Infrastructure (PKI) and machine identity management. Its platform automates the entire certificate lifecycle—from issuance and deployment to monitoring and renewal—for servers, cloud instances, and IoT devices. The company differentiates itself with full lifecycle automation and visibility of cryptographic assets, expanded by acquisitions InfoSec Global and CipherInsights to improve crypto‑agility and asset discovery across environments. Its goal is to reduce security risks, prevent outages caused by expired or mismanaged certificates, and simplify compliance by maintaining trusted digital identities across machines and communications.
Company Size
501-1,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
$1.2B
Headquarters
Independence, Ohio
Founded
2001
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Simplify's Take
What believers are saying
- September 9, 2026 ARR topped $200 million, signaling accelerating enterprise demand.
- May 19, 2026 FedRAMP authorization opens federal certificate automation budgets immediately.
- January 22, 2026 IBM Consulting partnership expands PQC consulting channels and enterprise credibility.
What critics are saying
- CyberArk's 2024 Venafi acquisition intensifies price pressure across enterprise certificate lifecycle deals.
- DigiCert, Sectigo, and AppViewX all market 47-day TLS automation and PQC readiness.
- If Cofide integration stalls, Keyfactor's AI-agent identity pitch loses urgency against workload-native alternatives.
What makes Keyfactor unique
- July 2026 Summit investment validated Keyfactor's machine-identity platform and 2,500-customer scale.
- Trust Control Plane unifies PKI, discovery, issuance, and governance across machines and AI agents.
- EJBCA, SignServer, and Command give Keyfactor a rare full-stack, CA-agnostic PKI platform.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Wellness Program
Professional Development Budget
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↓ -1%2 year growth
↓ -1%Keyfactor, a digital identity management and cryptography company, has reached $200 million in annual recurring revenue (ARR), CEO Jordan Rackie told Axios Pro. The milestone follows the company's funding round this summer, in which it raised more than $1 billion. The investment was led by Summit Partners. The company specialises in digital identity management and cryptography services.
Keyfactor has announced plans to acquire Cofide, a UK-based platform that issues verified identities to software workloads and AI agents in cloud environments. Financial terms were not disclosed. Cofide addresses the security gap created by automated systems vastly outnumbering employees in enterprise environments. Most are still secured with static credentials that can be copied or stolen. The platform replaces these with unique, short-lived verified identities using cryptographic proof, built on open standards including SPIFFE, OAuth and OIDC. The acquisition will integrate Cofide into Keyfactor's Trust Control Plane, creating a unified system for managing non-human identities alongside certificates and keys. Cofide's team and technology join immediately. Keyfactor raised over one billion dollars earlier this month for machine identity and post-quantum trust initiatives.
Keyfactor, a trust infrastructure platform for managing machine identities and cryptographic assets, has secured over $1 billion in strategic growth investment led by Summit Partners. Existing investors Insight Partners and Sixth Street Growth will maintain significant ownership stakes. The company serves more than 2,500 customers globally, including 50% of the largest US and European banks, 80% of leading US retailers, and over 40% of Fortune 100 companies. Keyfactor issues and manages billions of machine identities annually. The investment will fund product innovation, geographic expansion, team growth, and strategic acquisitions. The funding comes as organisations face mounting pressure to manage AI-driven identity sprawl, shrinking certificate lifespans, and prepare for post-quantum cryptography transitions ahead of 2030 government deadlines. Summit Partners' Andy Collins and Colin Mistele will join Keyfactor's board following the transaction's close.
Funding will support expansion of Keyfactor's trust infrastructure platform for AI, machine identity security and post-quantum cryptography.
Keyfactor has launched the Trust Control Plane, a unified system for managing machine identities and cryptographic infrastructure across enterprises. The platform addresses growing challenges from AI-driven identity sprawl, shrinking certificate lifespans, tightening regulations and quantum computing threats. The Trust Control Plane consolidates fragmented cryptographic tools into a single operating model, providing security teams with continuous visibility, automated operations and enforced governance. The system operates through a continuous loop of observing, analysing, provisioning, orchestrating and governing cryptographic assets. The platform enables organisations to discover hidden cryptographic risks, issue quantum-resilient identities, automate compliance workflows and adapt to emerging security standards. Keyfactor positions the solution as essential infrastructure for the AI and post-quantum era, moving security teams from reactive certificate management to proactive control of digital trust foundations.