Service Engineer

• Overall responsibility for on-site service job execution and completion with satisfaction to customer
• Ensure executing services in accordance with Emerson Standard procedures and operations are carried out within time schedule.
• Prepare detailed site visit report / MOM and arrange signed off from customer after completion of each job.
• Promptly respond to customer’s queries and complaints, escalating when necessary and ensuring that corrective action is taken by own organization and by customer organization.
• Ensure Emerson Quality Management System and Procedures / Work Instructions are followed, and standards are maintained.
• Provide technical assistance and support to Project / Engineering department, on demand basis.
• Keep up-to-date knowledge on new services and product offered by Emerson Flow System. Maintain technical awareness of new technology and share the knowledge with the service team members.
• Provide installation, commissioning, AMC and ARC service support and Maintain AMC/ARC calendar up to date.
• Keep service visit data including product configuration back-up are up-to-date on Server for various service calls.

You are an active learner who uses both success and failure as learning opportunities. You build partnerships and collaborative work to reach the target objectives set by the team. You take action quickly and critically in constantly fast paced and unexpected situations.

• Knowledge on Flow Metering System
• Work Experience on Products like Flow Meter, GC, Flow Computer, Control Valve, PLC, HMI etc.
• Detailed knowledge on Gas and Liquid Analytical System along with Sample handling and supporting system.
• Work Experience on Products like Gas Analyzers, Liquid analyzers, Steam and Water Analysis System (SWAS), GC, Sample Handling System, Gas Detectors, Digital communication protocols, CEMS, Shelter and Logic, HVAC, Brief knowledge of Refinery process, Power Plant process etc. 

• Bachelor in Electronics or Instrumentation Engineering with minimum 2-4 years of work experience.

Experience on Flow Metering System for Oil & Gas Industry and Analyzer System is preferred

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. 

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson. 

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