Guest Experience Host

GAQ426R54

Mission

As the Guest Experience Host at Databricks’ Bangalore office, you will oversee the daily operations of our biggest office in APAC.  This critical role centres you in our organisational strategy, empowering you to organize key customer interactions and shape our office environment to mirror Databricks' dynamic and inclusive culture. Your responsibilities will include driving the development of office policies, leading employee engagement efforts, and initiating sustainability practices. During a time of significant growth and change, your role will be crucial in managing transitions, building community connections, enhancing vendor relationships, and implementing operational improvements. Reporting directly to the Senior Manager of Real Estate, you will play a fundamental role in fostering the growth and innovation of Databricks in the region.  

Outcomes

• Deliver best in class customer service from the front desk, ensuring guests and employees have a great impression of Databricks
• Plan support for internal events/training/hack-days and company happy hours
• Oversee front-of-house activities such as visitor and security management, food and beverage programs, mailroom and deliveries, and office supply management
• Guide all facilities and workplace operations to achieve an exceptional environment which manifests and deepens company culture in our workplaces
• Room preparation for meetings, appointments and training
• Ensure coverage that supports facility requests is completed and follows standards
• Build relationships with your partners (EAs and team leaders), partner teams (HR, IT, Finance and property management) and external vendor services
• Work on special projects as a part of the global REW team
• Support and coordinate Employee Transportation
• REW Helpdesk ticket handling and closure of tickets within our agreed SLA’s 
• Supporting Workplace team running  REW specific New hire orientation

Requirements

• • At least 2 years of front of front-of-house experience with responsibility for operations and service delivery
  • Expertise in developing and delivering messages engagingly, with a focus on crafting thoughtful and well-structured office communications
  • Demonstrate experience with organising, prioritising, and overseeing projects and tasks concurrently
  • Solid foundation in interacting with and managing client relationships