Customer Support Specialist
Remote Technical Support, Robotics, US-Location Open
Posted on 1/17/2023
INACTIVE
Locus Robotics

201-500 employees

Autonomous warehouse mobile robotics company
Company Overview
Locus Robotics' mission is to design and build innovative autonomous mobile robots that work collaboratively alongside workers in the fast paced logistics and fulfillment industries. The company has built a complete, end-to-end system that’s designed specifically to meet e-commerce fulfillment needs that easily integrates into existing warehouse infrastructure without reconfiguring or disrupting workflows.
Industrial & Manufacturing
Robotics & Automation

Company Stage

Series F

Total Funding

$428.4M

Founded

2014

Headquarters

Wilmington, Massachusetts

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

6%

2 year growth

61%
Locations
California, USA • Arlington, TX, USA • Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
Requirements
  • Experience in Help Desk, Technical Support or Customer Support role
  • Remote support, full training, rotating coverage
  • Perform multiple tasks concurrently and respond to emergency situations effectively
  • Ability to communicate technical/complex information both verbally and in writing
  • Ability to troubleshoot and gather information on technical issues and escalate to appropriate internal teams following defined processes
  • Strong written and verbal customer service communication skills
  • Experience managing Windows environments
  • AS or BS in Robotics, IT, CS, EE a plus, early career or new grads welcomed
Responsibilities
  • Triage and resolve technical support issues relating to all aspects of our products in chat, e-mail and phone consultations
  • Work with engineering staff on difficult to resolve technical issues
  • Actively and continuously update technical skills
  • Available to support PST and MST time zones, with a commitment to provide on-call coverage on a rotating team schedule. Rotating schedule includes evening hours