Traffic Management Center Program Manager

Position Description

Join Serco as a Traffic Management Center Program Manager in Austin, Texas!

Serco is looking for an experienced candidate who has extensive knowledge of TMC Operations to lead a team in Austin, Texas. You will lead a team that works closely with state employees, local law enforcement and other first responders daily. As the Program Manager you will provide firsthand knowledge of project management and TMC operations best practices throughout the duration of the project to ensure success.

As a TMC Program Manager, you can expect to:

• Be responsible for the overall day-to-day operation of the service in accordance with the requirements of the contract.
• Be a permanent staff employee and shall serve as the primary point of contact for TxDOT.
• Serve as a shift supervisor on the TMC floor for up to four hours per day, when the shift supervisor fails to arrive at work and a replacement is being obtained.
• Provide relief of the shift supervisor to allow for breaks and meals.
• Be responsible for developing, updating, and meeting SOPs and SLAs.
• Ensure all reports are accurate and are provided when requested.
• Work at the TxDOT CTECC, either on the TMC floor or in an office within proximity to the TMC floor.
• Manage and evaluate shift supervisors.
• Develop and manage TMC shift schedules.
• Compile deliverables.
• Develop and foster long-term relationships with TIM partner agencies.
• Audit and evaluate shift supervisors and TMC operators as required.
• Recommend upgrades and enhancements to ITS hardware and software to further TMC goals.
• Have budgetary responsibilities.
• Conduct cost management through continual cost control and review.
• Provide expertise to customer to ensure resolution of issues.
• Manage a team of 15 or more employees.

Qualifications

To be successful in this role you will have:  

• Must have previous experience managing TMC or emergency dispatch. 
• High school diploma or equivalent
• Three years’ experience within the last seven years in project management for similar practices
• The knowledge and skills to lead co-workers and make sound decisions while working in a high-paced and high-pressure environment.
• Capability and experience in recruiting, mentoring, and evaluating TMC operations or similar personnel.
• The ability to address conduct and performance issues
• Be fluent in English with the ability to receive, give and understand written and oral instructions.
• Excellent oral and written communication skills, and the ability to communicate with partner agencies
• Experience reporting and managing performance according to Service Level Agreement (SLA) standards, Key Performance Indicators (KPIs), and similar metrics in a TMC or like environment.

Additional desired experience and skills:

• Fluent Spanish with the ability to receive, give and understand written and oral instructions.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen.

If you are interested in supporting this mission and making the roadways safer for the travelling public, submit your application now for consideration.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits HIGHLIGHTS – Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan that includes counseling conditions
• Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.

To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].