CAP Planning Business Analytics Manager

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after 30 days of employment
• Employee stock purchase plan
• Tuition reimbursement
• Development opportunities to grow your career with a global company

JOB SUMMARY

This position works closely with the Enterprise Services senior leadership team in the development of capacity models and staffing plans for all Shared Services call centers.  In addition, provide analytical support regarding the financial profitability of their associated areas relative to Apria’s strategic objectives.  Collaborates with Finance on detailed analysis for the Reimbursement Department. Job may be performed remotely from anywhere in the United States. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Business Analytics

• Oversee and direct the preparation of the annual budget and quarterly forecasts.
• Oversee the monthly close process and perform variance analysis to ensure financial accuracy.
• Oversee the accurate and timely allocation of costs to appropriate accounts.
• Ensure accruals are recorded correctly and in compliance with accounting standards.
• Work with department VPs, identifying trends and anomalies, to develop opportunities for improvement.
• Develop, track and report on key performance indicator’s (KPI’s).
• Supports Finance in providing monthly Client Profitability and Inventory adjustments
• Supports Sleep Sales team through customized reporting and monthly Commission calculations
• Provide ad-hoc analysis in a concise and logical format as need by business partners.

Capacity planning

• Manage staffing process with business owners by maintaining and enhancing capacity models within revenue management to incorporate volumes, staffing levels, operational changes etc.
• Direct and facilitate revenue management required staffing with HR, Training, Recruiting and Call Center Operations.  Lead regular scheduled headcount meetings to reflect current and future staffing levels.
• Incorporate knowledge garnered from regular conversations with call centers and department heads in volume and capacity forecasts.
• Manage and monitor volumes with regards to actual vs. forecast and adjust accordingly to optimize staffing levels.
• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

• N/A

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• 4 year college degree required, preferably in Finance, Economics or Statistics.
• 7 years of experience with financial modeling to include process-level efficiency analysis with a focus on labor efficiency to achieve effective outcomes is required.
• 7 years of budget and forecasting experience in call center and/or operational setting is required.
• 5 years of call center capacity planning experience is required.

SKILLS, KNOWLEDGE AND ABILITIES

• Strong budget, mathematical, analytical and organization skills are required. 
• Excellent communication and presentation skills are required.
• Leadership
• Business Acumen
• Strategic Thinking
• Problem Solving/Analysis
• Financial Management (Budgeting and P&L)
• Project Management
• Communication Proficiency
• Personal Effectiveness/Credibility

Computer Skills

• Strong Microsoft Office with emphasis in Excel.
• IBM TM1 a plus

Language Skills

• English (reading, writing, and verbal).

Mathematical Skills

• College level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus.  It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder.  Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

WORK ENVIRONMENT

Job may be performed remotely from anywhere in the United States. 

TRAVEL

Occasional travel as required.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.