Senior Analyst

Insights & Solutions

The creative problem solvers in Liberty Mutual’s Insights & Solutions group harness the power of data, analytics and technology to develop innovative solutions that drive our US Retail Markets business forward and support a high-performing culture. This group brings together highly talented thinkers and doers ready to challenge the status quo and make an impact. As a member of this cross-functional group, you’ll collaborate with teams across Liberty Mutual to deliver analysis that unlocks insights and sparks new, better ways of working.

The Insights & Solutions team provides critical analysis through five functional groups within US Retail Markets:

• Distribution, Marketing & Experience Insights & Solutions
• Data Office
• Claims & Service, Insights & Solutions
• Knowledge & Development Solutions
• Data Science

Claims & Service, Insights & Solutions

The Claims & Service, Insights & Solutions team at Liberty Mutual provides valuable insights that enhance our claims processes and elevate our customer service. This team of creative problem solvers uses data to drive meaningful change and inform decisions that improve operations and the customer experience. Join us and be part of an ambitious team helping to redefine the future of claims and service at Liberty Mutual.

The Claims & Service Insights & Solutions team provides critical insight across four key areas of expertise:

• Advanced analytics
• Process improvement
• Workforce forecasting and management
• Operations and enablement

Are you a creative problem solver with a passion for data and analytics? Liberty Mutual’s Insights & Solutions group is looking for talented thinkers and doers to develop innovative solutions that propel our US Retail Markets business forward. We’re not just about crunching numbers?we’re about driving change, challenging the status quo, and making a lasting impact. If you’re ready to collaborate across teams and deliver insights that transform the way we work, we’d love to meet you. Join us and be part of a high-performing culture that values collaboration, innovation, and results.

**Level of position offered will be based on skills and experience at manager discretion.**

**This role may have in-office requirements based on candidate location.** 

About the Role:

Auto Physical Damage (APD) Claims Analytics team within the USRM Insights & Solutions group is searching for a highly motivated analyst to join our ranks. In this role, you’ll harness your advanced technical skills to analyze data and provide actionable insights to our USRM Claims organization, directly influencing key business decisions. The ideal candidate will possess advanced technical skills necessary to procure and manipulate data, critical thinking and analytical skills necessary to identify trends and draw conclusions from that data, and the communication/influencing skills necessary to bring those conclusions to life.  In this role, you will:

• Develops analyses based on complex data for Auto Physical Damage (APD) claims and related functional areas.
• Quantifies the competitive performance of the business, evaluates potential operational changes, and designs new approaches and methodologies to solve business problems or improve analytical efficiency.
• Produces meaningful observations and recommendations through synthesizing data from internal and external sources. Utilizes advanced statistical techniques. May regularly utilize, update and adapt predictive modeling tools and/or focus on the application of the tools.
• Leads own work stream and may manage research projects of moderate to high complexity to uncover operational insights for the APD Claims organization.
• Conducts modeling/analytical work which directly impacts profitability, growth, and/or customer satisfaction outcomes that empower our APD OneTeam partners.
• Presents findings / recommendations and leads discussions with senior leadership (VP/SVP) at the department or functional level.
• Serves as a resource to less experienced analysts.

• Bachelor's Degree plus a minimum 3 years, typically 4 or more years of experience, or equivalent, is required.
• Mathematics, Economics, Statistics or other quantitative field are preferred fields of study.
• Advanced knowledge of data sources, tools, statistical principles and methodologies, and techniques.
• Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, Emblem).
• Must have good planning, analytical, decision-making and communication skills. Solid understanding of business to improve business outcomes.