Federal – Field Engineer

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Department Description
It’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 85 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future.

Job Description

NOTE: CANDIDATE MUST RESIDE IN WESTERN REGION OF THE UNITED STATES 25 MILES OF A MAJOR AIRPORT.

• Act as Lead System Field Engineer on projects or system upgrades, capable of directing self and other assigned project STs and able to mentor less experienced STs. 
• Post-sale implementation of voice and data communications systems. 

• Provide technical support on specialized telecommunications systems and public safety product applications for the Federal DoD. 

• Performs specific system configuration, programming, optimization, testing, and documentation tasks.
• Provide technical support of specialized systems and product applications, including advanced troubleshooting of software-driven electronics, provisioning of communication system infrastructure, and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25, and data infrastructure. 

• Maintain, optimize, test, support and document complex mission critical communications systems. 

• Perform preventative maintenance routines to ensure proper system operation with a focus on trend analysis and documentation of results.

• Provide weekly reports of activities and accomplishments. 

• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.

• Total familiarity and continuous training in the latest technologies and troubleshooting techniques.

• Team with Engineering, Project Management, and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations.

• Work with other Field Engineers, Tech Support, Product Groups, and/or others to characterize system defects during system implementation and, on occasion, during the maintenance phase.

• Perform maintenance of server hardware/OS and software infrastructure and troubleshoot to resolve system/application related issues.

• Solve customer problems quickly during stressful situations.

Preferred Candidate Experience: 

• Very strong knowledge of wired communications systems, such as local area networks (LAN) and wide-area networks (WAN)

• Proficient in computer network installation, configuration, and maintenance systems to include cabling, routers, switches, firewalls, and bridges. 

• Experience with R.F. interfaces and systems such as transmitters, receivers, and antenna networks.

• Knowledge in standard telephony, dedicated data circuits, and packet switching techniques.

• Strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and Customer Service teams.

• Experience with logging recording systems, RF interfaces, wired/wireless communications systems, and networking equipment

• Excellent communications skills and always present a professional image.

The ideal candidate must demonstrate high-level systems experience and have a minimum of 6 years of related experience with the following equipment:

• Motorola Base Stations (GTR series, Desktop, etc.)

• Dispatch Consoles (MCC7500, MCC7500E)

• T1 Circuits and MPLS Circuits

• Computer IP Networks and Configuration

• Experience working with RF infrastructure technologies to include Motorola SmartZone, SmartNet, console systems, ASTRO conventional, trunked equipment, and simulcast systems

The ideal candidate must have excellent skills in the use of various communications test equipment including: Communication System Analyzers, Ethernet Link test sets, T1 Test Sets, TIMS (Transmission Impairment Measurement Set), Digital RF Power Meter, Motorola Conventional, SmartNet, MCC Console systems, Secure Operations and ASTRO A7.x - A20.x, Digital systems and installation procedures.

Candidate Requirements:

• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.

• Must possess a current and valid driver’s license, no traffic violations, and have a clean driving record.

• 2 year Associates in Electronics or IT preferred.

• Unique combinations of both multi-site RF communications systems and/or computer/networking skills are preferred.

• Must be willing to obtain a DoD Secret Clearance
• Must be willing to obtain a DHS Public Trust Clearance
• CompTIA Security+ or must be able to obtain it within the 1st year of employment.

Ideally the individual should have or be pursuing at least one network certification: Network+, CompTIA, Security+

Travel/Location:

• Federal DoD System Field Engineer can live anywhere in the United States within a commutable distance to a major airport

• Extensive work travel is required with up to 85% travel

• Willing to work overtime, weekends, holidays, and varying schedules. 

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $78,000 - $85,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• High School Diploma/GED
• 2+ years experience in one of the following: LMR, RF systems, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, IT Systems, Military, Motorola products or Networking equipment.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.

Travel Requirements

Over 75%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.