Full-Time
AVCOE Service Desk Representative
Posted on 9/16/2025
Data Systems Analysts
1,001-5,000 employees
Defense-focused systems engineering and security services
No salary listed
Dothan, AL, USA
In Person
US Citizenship, US Top Secret Clearance Required
 IT & Security |
|---|
- Current Active SECRET clearance
- G/TIMS/ARTS operational experience
- Worked as either Military Aircrew or other Ops Experience in one of the Army Major Commands (MAJCOM)
- Service Desk experience
- CompTIA Security + Certification
- Provide Tier 1 product support for ARTS/GTIMS users.
- Timely response to resolve user requests via in-person, email, phone or other methods.
- Train users in current or upcoming new functionality, and assist on-site team with activities that resolve user issues (i.e. troubleshooting software).
- Gather help desk metrics and reports.
- Attend/provide briefing content and respond to requests for subject matter expertise from local team, other service desk representatives and AVCOE customers.
- Track and respond to user issues with both functional and common service applications, scheduling functions, and provide information for the effective use of GTIMS capabilities.
- Service Desk personnel are responsible for initial entry and updating work tickets.
- Assist with loading and configuring ARTS/GTIMS client application on user workstations.
- Assist in deploying software releases, upgrades and patches.
- Perform software testing of GTIMS system.
- Current Knowledge of G/TIMS/ARTS program
- Current Knowledge of Army Network environments
- Former Army Aviator or Aviation Operations experience
- ITIL certification (Foundation, Service Operations)
- Information Assurance Technician (IAT) Level II certification
- Familiarity with vulnerability management reports and actions
- Knowledge of Operating System and Application Hardening utilizing DISA STIG
- Possess knowledge of incident response processes/requirements
DSA provides mission-essential solutions for Defense and Federal Government customers, including Systems Engineering and Integration, Software Development, Data Analytics, Cyber Operations and Security, Systems Modernization, Cloud Solutions, Enterprise Collaboration and Knowledge Management, and Critical Infrastructure Intelligence Systems. It delivers end-to-end programs that combine engineering, development, security, cloud, collaboration, and analytics to meet sensitive government requirements. The company differentiates itself through employee ownership, a long history since 1963, and formal compliance and process standards such as ISO 9001:2015, ISO/IEC 27001:2013, and CMMI Level 3. Its goal is to provide trusted, secure, and dependable capabilities to DoD, Civil agencies, universities, and private sector partners across the United States, supporting mission-critical operations across 60+ locations.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Pennsylvania
Founded
1963
Simplify's Take
What believers are saying
- Bartasius's Soaring Eagle Solutions expertise boosts business development.
- Foley's leadership strengthens financial operations and IT management.
- Somplasky's promotions signal internal talent promotion success.
What critics are saying
- John Foley's CEO replacement of Pierce causes leadership instability.
- Federal contract concentration risks 40-60% revenue loss.
- Somplasky's quality background weakens cybersecurity defenses.
What makes Data Systems Analysts unique
- DSA leverages SDVOSB status for federal contract set-asides.
- Joseph Bartasius drives growth in defense and academic markets.
- John Foley oversees strategic expansion as new CEO since February 2026.
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Benefits
Remote Work Options
Professional Development Budget
Company News
Joseph Bartasius assumes DSA chief growth officer role.
Somplasky joined DSA in 2015 as the director of Quality Management and Program Excellence and was eventually promoted to senior director and named chief information security officer in 2016.