Product Content Internships
Tech Writer, Tech Editor, Summer 2024
Posted on 8/31/2023

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
San Diego, CA, USA
Experience Level
Desired Skills
Content & Writing
  • Currently pursuing a Bachelors or Masters degree in Liberal Arts, Communications, Technical Communications, or related field
  • Graduating December 2024, or later
  • Able to work full time for 12-weeks during the summer
  • Candidates are required to provide a solid writing sample demonstrating your ability to research, analyze, and apply critical thinking to a subject or sample web pages or other multimedia communications project. Along with a summary of how the project was created and the deadline for the work
  • For samples that were the result of a team effort, please indicate what specific area is your original work
  • Ability to learn highly technical products quickly, using pre-release software and internal documentation
  • Experience working in markup languages such as DITA, HTML, XML, or SGML
  • Ability to obtain information through research, interviews, and experimentation
  • Passionate about writing and have a strong conviction to improve the writing of others
  • Explain technical concepts in clear and concise prose
  • Interact collaboratively with peers from different cultural backgrounds, beliefs, opinions, and views
  • Contribute to terminology development in English
  • Align English and target language terminology in Acrolinx and XTM (a translation management system)
  • Propose solutions to terminology and grammar issues in Acrolinx that writers or editors report
  • Daily responsibilities will depend on your background and may include working in applications such as: Now Platform, Oxygen, Eclipse, Acrolinx
  • Create a project related to the tools and processes within the editing team and supervised by a staff editor