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Full-Time

Manager – Customer Support Engineering

5pm-2am EST

Confirmed live in the last 24 hours

CoreWeave

CoreWeave

201-500 employees

Cloud service for GPU-accelerated workloads

Data & Analytics
Hardware
Enterprise Software
AI & Machine Learning

Compensation Overview

$130k - $160kAnnually

Mid, Senior

Washington, USA + 4 more

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • at least 3 years of experience with building and managing a 24/7 technical support team in a cloud operations environment
  • strong background in Linux, containerization technologies, and Kubernetes
  • understand virtualization and cloud computing concepts
  • some experience with Infrastructure as it relates to Data Center Operations
  • interested in playing a key role in talent acquisition and retention
  • diligent performance management and coaching/developing your team according to their individual needs
  • developed training programs for new hires and ongoing professional development opportunities for your team members
  • experience with Implementing quality assurance measures
  • carefully assess CoreWeave’s customer support structure
  • practiced in communicating with clients during critical incidents
  • strategic about tracking and reporting KPIs
  • experience with project management tools and methodologies
  • Demonstrated leadership ability and excellent communication skills
  • Robust problem-solving skills and adaptability in a fast-paced environment
Responsibilities
  • lead a pivotal segment of our Customer Success organization
  • building and maintaining a highly skilled 24/7 support team
  • supporting them in addressing our clients' complex technical needs with expertise, efficiency, and empathy
  • drive the success and growth of both our team and our cutting-edge cloud technology services
  • serve as a technical escalation point and ensuring the highest quality of support
  • establish distinct support responsibilities, boundaries, and Service Level Agreements (SLAs) for each category
  • track and report KPIs, with a focus on team performance and customer satisfaction
  • work with other departments to align on technical escalations, live incidents, customer needs, and feedback

CoreWeave offers cloud computing services that specialize in GPU-accelerated workloads, which are crucial for tasks like artificial intelligence, machine learning, and visual effects rendering. Their infrastructure is built on a bare metal serverless Kubernetes platform, allowing clients to access powerful computing resources without the need for expensive hardware. CoreWeave's pay-as-you-go pricing model provides flexibility and scalability, making it appealing to tech companies, film studios, and enterprises. The company's goal is to deliver high-performance computing resources that meet the increasing demands of various industries.

Company Stage

Series B

Total Funding

$12B

Headquarters

New York City, New York

Founded

2017

Growth & Insights
Headcount

6 month growth

62%

1 year growth

134%

2 year growth

719%
Simplify Jobs

Simplify's Take

What believers are saying

  • Securing $1.1 billion in funding positions CoreWeave for aggressive growth and innovation in the AI and HPC sectors.
  • The appointment of former AWS executive Chetan Kapoor as Chief Product Officer brings valuable expertise and leadership to drive product strategy during a hypergrowth phase.
  • CoreWeave's $2.2 billion investment in European data centers demonstrates their commitment to expanding global reach and meeting surging demand for AI infrastructure.

What critics are saying

  • The competitive landscape with giants like AWS launching high-core instances could pressure CoreWeave to continuously innovate to maintain its edge.
  • Rapid expansion, including significant investments in new data centers, could strain resources and operational capabilities.

What makes CoreWeave unique

  • CoreWeave specializes in GPU-accelerated workloads, setting it apart from general cloud service providers like AWS and Azure.
  • Their fully managed, bare metal serverless Kubernetes platform offers high performance with reduced operational burden, a unique selling point in the cloud computing market.
  • CoreWeave's strategic partnerships, such as with Bloom Energy for on-site power generation, enhance their infrastructure's reliability and sustainability.