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Full-Time

Operations Manager

Austin / San Antonio

Posted on 9/20/2024

DoorDash

DoorDash

10,001+ employees

On-demand food delivery service

Consumer Software
Food & Agriculture

Compensation Overview

$76.5k - $119.5kAnnually

+ Equity Grants

Mid

Austin, TX, USA + 1 more

More locations: San Antonio, TX, USA

Category
Supply Chain Management
Transportation & Distribution
Warehouse Operations
Operations & Logistics
Required Skills
Data Analysis
Requirements
  • 3+ years’ experience: In Operations, Consulting, Strategy or related field
  • You have led & managed teams of 15+ employees
  • Excellent Excel / data analysis skills
Responsibilities
  • Lead: recruit, lead, coach & retain a high-performing team of Site Managers (4+ direct reports), Supervisors, and Operations Associates (30+ indirect reports)
  • Own: From first principles, you will oversee the day-to-day operations of 2-4 DashMart locations, ensuring all site processes run smoothly, efficiently and safely
  • Strategize: by designing, building and executing process improvement projects to drive operational efficiencies and employee experience
  • Delight customers: Work cross-functionally with central teams to ensure your site offers customers the best experience on each and every order and provide your team with the tools, resources and support needed to achieve these goals

DoorDash connects customers with local and national restaurants for on-demand food delivery, primarily in the United States, Canada, and Australia. The platform allows users to browse menus and place orders, which are then delivered by drivers known as "Dashers." DoorDash stands out by utilizing technology to create a three-sided marketplace that benefits customers, restaurants, and Dashers, generating revenue through commission and delivery fees. The company's goal is to be a leading player in the food delivery market while enhancing the user experience.

Company Stage

Series H

Total Funding

$2.5B

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

3%

1 year growth

12%

2 year growth

28%
Simplify Jobs

Simplify's Take

What believers are saying

  • DoorDash's continuous innovation, such as the introduction of alcohol delivery in new markets, opens up additional revenue opportunities.
  • The company's strong market presence and brand recognition make it a stable and attractive employer in the competitive gig economy.
  • Strategic partnerships and promotions, like those with McDonald's and Cold Stone Creamery, provide employees with unique opportunities to work on high-visibility projects.

What critics are saying

  • The highly competitive food delivery market requires constant innovation to maintain market share, posing a risk of falling behind.
  • Regulatory changes, such as those affecting gig economy workers' rights, could impact DoorDash's operational model and profitability.

What makes DoorDash unique

  • DoorDash's three-sided marketplace model effectively balances the needs of customers, restaurants, and delivery drivers, setting it apart from competitors who may focus on only one or two of these groups.
  • The company's strategic expansion into alcohol delivery and international markets like Canada and Australia diversifies its revenue streams and reduces dependency on the U.S. market.
  • DoorDash's user-friendly platform and innovative membership programs like DashPass enhance customer loyalty and engagement, distinguishing it from other food delivery services.

Benefits

Health & Wellness - Premium medical, dental, and vision insurance plans, including fertility coverage. Monthly gym and wellness reimbursement.

Compensation - Competitive salary with bi-annual performance reviews. Meaningful equity opportunities - with quarterly vesting.

Time When You Need It - Flexible vacation days for salaried employees. Generous vacation and sick days for hourly team members. Paid Parental Leave to support our DoorDash families.

Flexible Work Support - At-home office equipment and monthly WiFi support while working from home. Enjoy your favorite lunch on us while working in one of our offices.

INACTIVE