Job Description Summary

The Center for the Advancement of Teaching and Learning (CATL) AV Engineer at the university is responsible for designing, implementing, and maintaining audiovisual systems across campus, ensuring seamless integration into classrooms, conference rooms, and event spaces. This role involves collaborating with the classroom team to assess AV needs, recommending and installing appropriate technologies, and troubleshooting technical issues. The AV Engineer also manages system upgrades, maintains technical documentation (including wiring diagrams and system schematics), and supports large-scale events such as commencements and conferences. With a focus on enhancing the learning environment, the AV Engineer plays a key role in ensuring that audiovisual solutions are reliable, innovative, and tailored to the institution’s evolving needs. Reports to the ITFR Network and System Administrator Director

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Classified

Cost Center

CC001359 ESL Center for the Advancement of Teaching and Learning (CATL)

Pay Rate Type

Salary

Pay Grade

University-07

Pay Range

56,210.00 - 80,105.00 - 104,000.000

Scheduled Weekly Hours

40

Work Shift

Job Description

20% - Assists users with installation of technology hardware and software; resolves hardware and software issues pertaining to supported software. Responsible for troubleshooting and resolving complex software and device issues. Provides ongoing support and preventative action recommendations for network issues. Serves as technical resource for various level of users. Installs new equipment for ITFR supported classrooms and facilities and assist AV/IT companies to rebuild classrooms with technical assistance and guidance.

20% - Keeps up with classroom technology advances and provides data on trends. Diagnoses and repairs complex problems in response to reported incidents. Installs, configures, troubleshoots, and maintains moderately to complex customer hardware and software. Provides data and/or solutions to issues. Ensures application of information security/information assurance polices, principles and practices in the delivery of customer support services for classroom technology and business operations. Identifies information technology requirements for classrooms and departments.

20% - Provides advice and direction to departments on purchases of hardware and software; conducts feasibility studies for technical upgrades; collects data and compiles and produces results; presents written recommendations to management. Writes and tests documentation. Makes recommendations for technical documentation methods and procedures for proper use of technology equipment and devices. Trains and/or develop materials for customer training for proper use or maintenance of classroom technology and other technical devices.

10% - Advises faculty and staff on educational technology equipment purchases and applications and fluent with applications (Panopto, Teams, Brightspace, etc.) used in classrooms and conference rooms.

10% - Directs preventive maintenance program on ITFR AV/IT equipment and is emergency support for Classroom Equipment and Applications (Crestron, Tesira Audio, PC troubleshooting, etc.) used within the classrooms/conference rooms.

10% - Orders spare parts, maintains maintenance records and inventories of tools, parts, test equipment, and all classroom audio-visual technology and maintains and houses wired diagrams/blueprints for all Centrally Scheduled Classrooms.

5% - Coordinates the technical activities of the video operations for streaming events like Commencement and others large-scale events on campus.

5% - Performs other technical assistance and duties as assigned

Additional Job Description

Minimum Requirements: A bachelor’s degree and eight (8) years IT experience required, or an equivalent combination of education and relevant experience. Master’s degree preferred. Directly related work experience in the area of employment may be substituted for IT related experience. At least two years of the required IT experience must be in system development and/or implementation, or system engineering.

Desired Qualifications: Five (5) years’ experience in Audio Visual (AV) troubleshooting.  AV over IP knowledge and experience in Tier 2 support of classrooms audio and video systems. Knowledge of IT infrastructure and operations with experience in audio/visual environments and Crestron controlled equipment. CTS Certification preferred. Ability to install, update, and maintain operating systems and application software/hardware firmware. Experience troubleshooting network related equipment issues. In emergent scenarios having the ability to formulate temporary fixes so there is little to no downtime for end users. Can make equipment purchase recommendations and perform technical installs when needed. Understands as built/wired diagrams for complex AV classroom systems. As a bonus (though not required), the ideal candidate would possess Crestron Certified Programmer skills, CompTIA certification, experience with Tesira (BiAmp), and familiarity with Dante software. Additionally, CATL will provide access to training resources for areas where expertise is not yet established.  

Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work in confined/cramped spaces. (Infrequent) Ability to bend at the waist. (Frequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift, lower, push or pull objects 15 lbs. or more, unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to hear and/or understand conversations. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in dusty areas. (Infrequent

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees