Customer Support Specialist
German Speaking, Hybrid, London Office
Posted on 1/11/2024
INACTIVE
OpenTable

1,001-5,000 employees

Online restaurant reservation and management platform
Company Overview
OpenTable, a subsidiary of Booking Holdings, Inc., stands out as a global leader in the restaurant industry with a vast network of over 55,000 establishments worldwide, offering an all-inclusive solution that streamlines both front and back of house operations. The company's competitive edge lies in its robust customer support available in 240 languages, extensive integration with numerous technology partners, and a user-friendly app that provides personalized restaurant recommendations and reservation management. OpenTable's commitment to enhancing the dining experience and restaurant operations, backed by over 25 years of industry leadership, makes it an attractive workplace for those seeking to contribute to a company that prioritizes customer satisfaction and technological advancement.
Consumer Goods

Company Stage

N/A

Total Funding

$50.9M

Founded

1998

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

8%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Salesforce
CategoriesNew
Customer Success & Support
Requirements
  • Fluency in German and English
  • Interest or background in the restaurant or hospitality industry
  • Strong communication skills: active listening, writing/typing, informal communications
  • 1+ year’ experience providing customer support, by phone, email, chat, preferably in a software support environment
  • Experience using current Microsoft Windows and Apple operating systems
  • Knowledge of iOS and Apple Hardware
Responsibilities
  • Answer customer and employee calls, emails, chats, WhatsApp (and any future form of contact we may come up with)
  • Provide outstanding service
  • Know your limitations and when you should ask for assistance
  • Own the resolution to the problem; don’t leave the customer hanging
  • Accurately and efficiently log all contacts in our CRM (Salesforce)
Desired Qualifications
  • Restaurant/ hospitality experience (or even just being a “foodie”) preferred