Full-Time

Senior Director of Default Servicing

Confirmed live in the last 24 hours

Valon

Valon

201-500 employees

Customer-centric mortgage servicing platform

Fintech
Financial Services

Senior, Expert

Phoenix, AZ, USA

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Requirements
  • 10+ years of mortgage default servicing senior leadership experience, overseeing a portfolio of GSE, GNMA, HELOC, & non-QM loans.
  • Comprehensive experience managing all stages of delinquency, including direct oversight of loss mitigation, foreclosure, REO, and bankruptcy functions.
  • Extensive subject matter expertise across delinquency areas, including operational processes, regulatory requirements, and risk management strategies.
  • Demonstrated track record of building a high-performing organization, including overseeing multiple layers of management.
  • Exceptional communication and writing skills, with the ability to effectively convey complex concepts to diverse audiences.
  • Innovative thinking: ability to drive process improvement initiatives and implement best practices for enhanced productivity and service quality.
  • Strong analytical mindset.
  • Ability to build effective teams.
  • Stakeholder Management: Skilled in building and managing relationships with internal and external stakeholders, including vendors, investors, and regulatory bodies, to ensure alignment and compliance.
  • Skill in fostering cross-functional alignment and collaboration with teams and peers across the company to drive unified strategies and initiatives.
  • Ability to lead and implement complex change management processes to ensure seamless operational continuity and adaptability.
Responsibilities
  • Define the end-to-end default servicing operations vision, including operating model, performance goals, KPIs, and operational controls
  • Responsible for the business unit’s success in operational execution and driving strategic cross-functional decisions
  • Provide strategic recommendations to the executive team and business unit regarding future steps that the team should take to support the vision provided.
  • Work with stakeholders in Tech Co to provide operations context, subject matter expertise, and handle change management for new processes and product rollouts.
  • Provide leadership, coaching, management, and guidance to the default organization, including both front-line managers and ICs
  • Able to work in ambiguity to operationalize and improve operational efficiency at the ground level.
  • Collaborate with the Sr. Leadership team to develop sustainable operations plans to achieve client satisfaction and create a first-class servicing experience for homeowners.
  • Ensures processes and procedures are adequate to meet quality standards and are consistently applied and reviewed regularly.
  • Ensure contractual client service standards are achieved or exceeded on a monthly basis.
  • Respond to client or homeowner issues as they arise.
  • Responsible for adhering to all regulatory guidelines, investor, insurer as well as State, and Federal regulatory compliance as well as Valon’s company policies.
  • Proactively identifies opportunities and risks while overseeing the improvement of risk assessment and management practices.

Valon operates as a mortgage servicing platform focused on improving the home ownership experience for its users. The platform provides homeowners with a user-friendly, mobile-compatible interface that allows them to manage their mortgages efficiently and transparently. Users can access real-time information about their mortgage options without any obligation, making the process straightforward and convenient. Valon distinguishes itself from competitors through its commitment to responsive customer service, ensuring quick and high-quality support for its clients. The company generates revenue by managing the daily operations of mortgage loans, including payment collection and escrow management. Valon's goal is to empower homeowners by transforming the traditional mortgage industry into a more accessible and efficient system.

Company Stage

Series C

Total Funding

$339.3M

Headquarters

New York City, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

12%

1 year growth

16%

2 year growth

27%
Simplify Jobs

Simplify's Take

What believers are saying

  • Valon raised $100M in Series C funding for platform development.
  • Increased demand for digital mortgage solutions boosts Valon's market potential.
  • Remote work trends increase demand for flexible mortgage solutions.

What critics are saying

  • Competition from Better.com and Blend Labs threatens Valon's market share.
  • Higher operational costs from Midtown South move may impact profitability.
  • Work From Abroad policy could challenge company culture and productivity.

What makes Valon unique

  • Valon offers a tech-enabled platform for real-time mortgage management.
  • The company provides a mobile-friendly interface for seamless mortgage servicing.
  • Valon emphasizes responsive customer service and financial transparency.

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Benefits

Medical, dental, & vision insurance plans

flexible sick days

Equity

Company holidays

Generous vacation policy

Laptop, custom accessories, & ergonomic equipment

Paid parental leave