About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.  

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Consults with institutional trust and custody clients and prospects to analyze and determine product implementation needs as they relate to institutional trust and custody products. Works with clients, prospects, partners, and investment managers, as appropriate, to provide beginning-to-end implementation of product solutions. Works with the sales and/or client service team to ensure that all partners understand the service needs in order to establish the proper ongoing support.

Work Model: Hybrid

Major Duties:

• Consults with institutional trust and custody clients and prospects to analyze and determine
  product implementation needs as they relate to the institutional trust and custody products.
• Works with clients and/or partners to devise solutions using technology. This may included custom production or system development.
• Works with relationship manager and client to gain understanding of client needs and implements accordingly.
• Serves as the implementation liaison between the client and the production areas to communicate all account and service set up activities.
• Communicates and monitors implementation action plan to ensure that the product and product  enhancements meet client expectations.
• Develops solutions to implementation problems that are satisfactory to both client and partners.
• Anticipates problems based on analysis of implementation issues.
• Advises relationship managers and partners in other areas regarding implementation issues.
• Visits clients to develop understanding of the business, objectives and goals to negotiate and implement client service requirements.
• Documents client call and prepares status reports for management.
• Coordinates and participates in training presentations with clients, in the bank and at client site.
• Ensures that all necessary client documentation is completed according to audit guidelines.
• Provides procedures and documentation for account servicing.
• Keeps abreast of new and existing bank products and services in order to meet the needs and experience of new and existing clients.
   

Knowledge :

• Knowledge of institutional trust/custody products and services, usually acquired through related work experience, is required to manage client requirements and expectations of trust products and services.
• Knowledge of trust processing and systems capabilities, usually acquired through experience or formal training, is required to coordinate product implementation and enhancement.
• Ability to utilize PC applications to provide alternative solutions.
• Organizational, analytical, negotiation and project management skills are required to direct implementation activities, prioritize tasks, and to lead and work on a team.
   

Experience :

• 6-10 years’ experience in master trust/custody products and client servicing.

Salary Range:

$88,900 - 151,100 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us: 

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater 

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].

 
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.