Senior Systems Administrator

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? 

At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. 

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.

Job Summary:

As a Systems Administrator, you will be responsible for the installation, configuration, maintenance, and troubleshooting of the organization's computer systems and network infrastructure. You will work closely with cross-functional teams, including IT, operations, and security, to ensure the reliable and efficient operation of our systems. Your expertise in systems administration and infrastructure management will be crucial in supporting the organization's technology needs and optimizing system performance.

Key Responsibilities:

1. System Installation and Configuration: Install, configure, and upgrade computer hardware, software, and operating systems. Set up and maintain user accounts, permissions, and security settings. Ensure proper system configurations and adherence to security best practices.

2. System Monitoring and Maintenance: Monitor system performance, availability, and security. Perform regular system maintenance tasks, including software updates, patches, and firmware upgrades. Identify and resolve system issues, bottlenecks, and vulnerabilities in a timely manner.

3. User Support and Troubleshooting: Provide technical support to end-users on hardware, software, and system-related issues. Troubleshoot and resolve problems reported by users and escalate as necessary. Maintain a high level of customer service and responsiveness.

4. System Security and Access Control: Implement and enforce security measures to protect systems and data from unauthorized access, threats, and vulnerabilities. Monitor system logs, perform security audits, and manage user access controls. Implement and maintain backup and disaster recovery solutions.

5. Documentation and Knowledge Sharing: Create and maintain system documentation, including configuration guides, procedures, and troubleshooting resources. Ensure accurate and up-to-date documentation of system configurations and changes. Share knowledge and best practices with the IT team and end-users.

6. System Upgrades and Migrations: Plan and execute system upgrades and migrations. Coordinate with stakeholders to minimize downtime and ensure a smooth transition. Conduct testing and validation of upgraded systems to ensure compatibility and functionality.

7. Collaboration and Vendor Management: Collaborate with vendors, suppliers, and service providers to procure necessary hardware, software licenses, and technical support. Manage vendor relationships and service level agreements. Stay updated on emerging technologies and evaluate their potential benefits to the organization.

8. System Performance Optimization: Monitor system performance metrics and identify areas for optimization. Implement performance tuning measures to improve system efficiency, reliability, and scalability. Conduct capacity planning to ensure system resources meet current and future needs.

9. Compliance and Policy Adherence: Ensure systems adhere to relevant regulations, industry standards, and internal policies. Stay updated on regulatory changes and implement necessary changes to maintain compliance. Collaborate with the security and compliance teams to address audit findings and implement corrective actions.

10. System Planning and Strategy: Collaborate with IT leadership to define system goals, roadmap, and strategies. Participate in the planning and implementation of new systems, technologies, and infrastructure upgrades. Contribute to IT projects and initiatives as needed.

Qualifications and Skills:

· Bachelor's degree in computer science, information technology, or a related field. Relevant certifications, such as Microsoft Certified Systems Administrator (MCSA) or CompTIA A+, are a plus.

· Proven experience as a Systems Administrator or similar role, managing computer systems and network infrastructure for 8+ years, 

· Strong knowledge of systems administration, including system installation, configuration, and troubleshooting.

· Proficiency in server administration (Windows, Linux) and virtualization technologies (VMware, Hyper-V).

· Familiarity with networking concepts, protocols, and security principles.

· Experience with cloud platforms (AWS, Azure, Google Cloud) and cloud-based infrastructure services.

· Strong understanding of system security best practices and experience implementing security measures.

· Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex system issues.

· Knowledge of backup and disaster recovery solutions and practices.

· Strong documentation and communication skills, with the ability to convey technical concepts to non-technical stakeholders.

· Ability to work independently and as part of a team, with a strong sense of ownership and accountability.

· Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

· Continuous learning mindset and willingness to stay updated with emerging technologies and industry trends.

· Experience with scripting and automation tools, such as PowerShell or Bash, is a plus.

· Knowledge of ITIL or other IT service management frameworks is desirable.

· Ability to work in a fast-paced environment and adapt to changing priorities.

Why Us?

• An excellent workplace culture
• Competitive salary
• Company performance-related bonus
• Medical insurance
• Flexible working hours
• Educational assistance
• In-house soft skills training

Compensation 

Annual base salary gross:   65,000-80,000.00 plus variable USD Annual. The base salary range represents the low and high end of the Company's contemplated salary range for this position. Actual salaries will vary and will be based on various factors, such as the candidate’s qualifications, skills, competencies, and geographic location. The salary is one component of Company's total compensation package for employees. Other rewards and benefits include variable compensation, short-term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few!

Who We Are

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.

We live the Poppulo values each day, as they are key to everything we do.

• Bring Your Best Self
  We show up authentically, are self-aware and always strive to be better.
• See it. Own it. Solve it.
  We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.
• Together We’re Better
  We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.

Poppulo is an equal opportunity employer.

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