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Sr. Key Customer Relationship Manager
Posted on 5/20/2022
Remote • United States
Experience Level
Desired Skills
Customer Service
Data Science
  • 8+ years of experience working as a Customer Relationship Manager or Customer Success Manager at a digital health, healthcare, wellness, benefits or SaaS company
  • Deep understanding of healthcare and how it works with employer groups and the US healthcare system
  • Experience working on enterprise accounts (with ASP in $100k+ range)
  • Experience working closely with benefits managers and administrators
  • Demonstrated, measurable success running client renewal and expansion campaigns
  • Strong presentation and storytelling skills
  • Strong interpersonal, relationship-building and listening skills, with a natural, effective consultative style
  • Flexibility and agility to work cross-functionally in a fast-paced environment
  • A strong results focus, with a passion for finding smarter, better ways to achieve goals
  • The ability to influence change and bring enthusiasm and excitement to the workplace
  • A process-focused approach, with strong problem-solving skills and keen attention to detail
  • Foster and manage strong, strategic, long-term client relationships
  • Monitor project planning and progress tracking to ensure the timeliness, effectiveness, and overall success of client implementations
  • Coordinate teams at GRAIL and the client partner to collaborate on and execute onboarding, technical integrations, business decisions, and marketing campaigns
  • Give presentations and trainings, and travel to client sites as needed
  • Communicate ongoing outcomes reports to client on a regular basis, and use data to tell meaningful and actionable stories to our client partners
  • Coordinate and execute long-term reporting and evaluation schedules and identify opportunities for growth

501-1,000 employees

Designs cancer screening tests
Company Overview
GRAIL's mission is to detect cancer early, when it can be cured. They are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.
  • Outstanding People - Join a team of passionate and dedicated professionals, committed to collaboration, education, and proactive problem-solving.
  • Strong Compensation - We offer competitive salaries and savings plans to provide for long-term financial planning.
  • Complete Health Coverage - Take advantage of comprehensive health coverage, with medical, dental and vision, to keep you and your family healthy.
  • Work-Life Balance - Make everyday life more manageable with flexible time off – we trust you to do great work and take time for yourself.
Company Values
  • Grit - We are determined and resilient because patients are counting on us.
  • Respect - We value diversity and challenge each other respectfully.
  • Accountability - We own our decisions and keep our commitments.
  • Integrity - We adhere to our principles of humility, transparency, and rigor.
  • Leadership - We make each other better by making leadership everyone’s responsibility