Job Description Summary

Under general supervision, the successful candidate would be responsible for administering the operations and reporting features of all parking-related technology, including a parking management system and parking access and revenue control system that impacts over 15,000 people. A vital function of this position will be the ability to take complex, technically specific data and advocate for the department’s needs to people without the same technical expertise.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Classified

Cost Center

CC002126 Parking Management

Pay Rate Type

Hourly

Pay Grade

University-05

Pay Range

38,985.00 - 55,559.50 - 72,134.000

Scheduled Weekly Hours

40

Work Shift

Job Description

Job Responsibilities

• 25% - Troubleshooting and Problem Resolution. Operates and monitors console systems, peripheral equipment, computing, and networking systems. Analyze complex business problems, such as parking access challenges or systems failures, and assess how automated systems or process changes can be implemented to solve them. Work with the various stakeholders to ensure that the issues are being escalated through the use of vendor service tickets and internal trackers to make sure that issues are being completed within a reasonable time frame and leaders are being updated.
• 25% - Quality Control and Data Entry. Work with the various parking management teams to ensure that there are standardized processes for the setup of parkers and the maintenance of their data. Create standard operating procedures for the setup process and conduct spot checks on new user setup. Report regularly to the parking leadership team on challenges from the system or recommendations for new processes or policies as a result of the internal checks. Work with the finance team to ensure that all data for employee billing is accurate and to assess and determine issues with the various systems integrations.
• 20% - Training and communications. Serve as the department’s primary administrator for user access and training regarding the parking management system and parking access and revenue control system. Train end users to operate existing technology equipment, assist with cross-training colleagues where applicable, create necessary training and procedure documents to assist staff and support personnel on applications and devices used. Serve as the primary liaison with the Business Operations Support Center, Information Solutions, and the respective vendors.
• 15%—Systems implementation. Assist in formulating and designing business objectives and scope for system implementations. Facilitate the process of vetting vendors and technologies to address campus parking pain points. Make recommendations to leadership about new methodologies for addressing pain points. Monitor access systems to make sure they are meeting the campus’s needs.
• 10%—Reporting and administrative support. Works with all teams in the Office of Parking Management to support various parker enrollment and billing functions. Utilize the parking management system to make recommendations for changes to those enrollment functions to the management team. Routinely provide various reports from the respective parking systems to leadership. Perform various administrative functions in support of the department’s leadership and the customer service team.
• 5% - Performs other duties as assigned in furtherance of the mission of the Office of Parking Management and University Business Operations.

MUSC Minimum Training and Experience Requirements:

A high school diploma and one year of work experience in systems development and maintenance, technical support, or the support of database management systems. A bachelor’s degree in a related field may be substituted for the required experience.

MUSC Physical Requirements:

Ability to perform job functions in an upright position. (Frequent)
Ability to perform job functions in a seated position. (Frequent)
Ability to perform job functions while walking/mobile. (Frequent)
Ability to work indoors. (Continuous)
Ability to work in confined/cramped spaces. (Infrequent)
Ability to bend at the waist. (Frequent)
Ability to fully use both hands/arms. (Continuous)
Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent)
Ability to reach in all directions. (Frequent)
Possess good finger dexterity. (Continuous)
Ability to maintain tactile sensory functions. (Continuous)
Ability to lift, lower, push or pull objects 15 lbs. or more, unassisted. (Infrequent)
Ability to maintain 20/40 vision, corrected. (Continuous)
Ability to see and recognize objects close at hand. (Continuous)
Ability to see and recognize objects at a distance. (Continuous)
Ability to match or discriminate between colors. (Continuous)
Ability to determine distance/relationship between objects; depth perception. (Continuous)
Good peripheral vision capabilities. (Continuous)
Ability to hear and/or understand conversations. (Continuous)
Ability to perform gross motor functions with frequent fine motor movements. (Continuous)
Ability to work in dusty areas. (Infrequent)

Additional Job Description

Minimum Requirements: A high school diploma and one year work experience in systems development and maintenance, technical support, or the support of database management systems. A bachelor’s degree in a related field may be substituted for the required experience. Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work in confined/cramped spaces. (Infrequent) Ability to bend at the waist. (Frequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift, lower, push or pull objects 15 lbs. or more, unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to hear and/or understand conversations. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in dusty areas. (Infrequent)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees