Job Description

THIS POSITION MAY BE ELIGIBLE FOR REMOTE WORK FOR UP TO 2 DAYS PER WEEK, PURSUANT TO THE REMOTE WORK PILOT PROGRAM.
**ONLY PERMANENT EMPLOYEES IN THE TITLE, COMPARABLE TITLE (UNDER 6.1.9), ELEGIBLE FOR 55A, AND THOSE THAT ARE REACHABLE ON THE CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY.

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram and YouTube.

The Communications & Marketing (C&M) Division is responsible for promoting the Agency’s work through multimedia channels to reach and engage New York City’s diverse communities.

C&M is seeking an experienced Operations Director to handle the Division’s administrative, procurement, and language access needs. This new role will report to the Associate Commissioner for Communications & Marketing and supervise the Language Access Coordinator.

Duties of the Operations Director will include, but are not limited to:
- Manage all administrative functions for C&M, including budget, procurement, and other support operations.
- Proactively work with DCWP Finance, Human Capital, General Counsel, and other divisions to resolve C&M operational needs.
- Manage C&M budget, including researching vendors, requesting quotes, processing invoices and monitoring spending.
- Oversee C&M procurements, in particular communication contracts. Includes identifying Division needs, researching and communicating with vendors, drafting Request for Proposal (RFP) for vendor solicitations and managing vendor contracts, and meeting deadlines in collaboration with DCWP Finance and General Counsel divisions.
- Provide timely updates to the Associate Commissioner and other stakeholders, identifying unanticipated challenges and strategies for addressing those challenges.
- Manage C&M physical office space, including submitting Facilities and supplies requests; managing workspace allocation; developing and implementing filing and record retention protocols; and similar projects.
- Coordinate C&M hiring, onboarding, promotion, and other personnel matters in collaboration with C&M managers and Human Capital.
- Supervise the Language Access Coordinator and oversee all Agency translation needs.
- Implement and manage special projects as needed.

Qualifications

1. A master’s degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.