Full-Time
Founding Account Manager
Posted on 1/26/2023
End-to-end employee leave management solution
Senior
Remote
- 7+ years experience within Renewal Management, Account Management or Customer Success, ideally within SaaS offerings
- Experience in building strategic plans for engaging with customers to ensure we're driving connection through thoughtful touch points in the moments that matter
- Experience with high-touch strategic account management and a digital-first low-touch model. Understands how and when to apply each
- Leadership experience building and leading teams responsible for quota attainment
- Proven track record of quota attainment (both individual and team)
- Data-driven approach to designing processes and approaching your work
- Highly effective communicator - able to build trust and rapport quickly, work well cross-functionally and drive effective customer / client meetings in a B2B market
- In collaboration with Sparrow Leadership, set the overall vision and strategic plan for the Account Management organization, focusing on increasing product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements
- Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement
- Own a Revenue target. You'll be responsible for identifying growth opportunities to expand existing customer base to achieve and consistently exceed sales and retention goals
- Use raw customer data to identify ways to maintain a sensational customer experience
- Reduce churn and drive new business growth through greater advocacy and referenceability
- Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate
- Conduct strategic quarterly business reviews to ensure client satisfaction and uncover thematic opportunities for improvement
- Comfort with SQL is a plus
Sparrow stands out as a leading leave management solution, offering a comprehensive, automated system that simplifies the complex process of leave compliance for employers and employees alike. Their unique approach combines advanced technology with a dedicated team of leave specialists, ensuring a premium experience while reducing compliance risks and containing costs. With a proven track record of saving 20-40 hours per leave, Sparrow's commitment to customer trust, security, and privacy, along with their ability to adapt to unique employee needs and unexpected leave situations, makes them a preferred partner for companies seeking efficient leave management.
Company Stage
Series A
Total Funding
$31M
Headquarters
San Francisco, California
Founded
2018