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Founding Account Manager
Confirmed live in the last 24 hours
Experience Level
Desired Skills
  • 7+ years experience within Renewal Management, Account Management or Customer Success, ideally within SaaS offerings
  • Experience in building strategic plans for engaging with customers to ensure we're driving connection through thoughtful touch points in the moments that matter
  • Experience with high-touch strategic account management and a digital-first low-touch model. Understands how and when to apply each
  • Leadership experience building and leading teams responsible for quota attainment
  • Proven track record of quota attainment (both individual and team)
  • Data-driven approach to designing processes and approaching your work
  • Highly effective communicator - able to build trust and rapport quickly, work well cross-functionally and drive effective customer / client meetings in a B2B market
  • In collaboration with Sparrow Leadership, set the overall vision and strategic plan for the Account Management organization, focusing on increasing product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements
  • Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement
  • Own a Revenue target. You'll be responsible for identifying growth opportunities to expand existing customer base to achieve and consistently exceed sales and retention goals
  • Use raw customer data to identify ways to maintain a sensational customer experience
  • Reduce churn and drive new business growth through greater advocacy and referenceability
  • Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate
  • Conduct strategic quarterly business reviews to ensure client satisfaction and uncover thematic opportunities for improvement
Desired Qualifications
  • Comfort with SQL is a plus

51-200 employees

Company Overview
Smart Sparrow owns and operates an e-learning platform, which enables students and professionals to create an e-learning courseware.