Full-Time
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LGFCU
201-500 employees
Member-owned financial cooperative serving government workers
No salary listed
Raleigh, NC, USA
In Person
Travel required on occasion.
 Finance & Banking (3) |
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- 1 – 3 years of experience in loan servicing, payment processing, or back-office financial operations.
- Knowledge of consumer loan payment application methods, including amortized and revolving credit structures.
- Familiarity with basic reconciliation and audit trail documentation.
- Ability to follow established procedures and prioritize daily payment activity.
- Attention to detail and accuracy in handling member financial data.
- Basic computer proficiency, including use of core banking or servicing systems and document imaging tools.
- Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
- Ability to lift a minimum of 25 lbs. (file boxes, computer).
- Travel required on occasion.
- Post incoming physical loan payments to the appropriate accounts, including payments for credit cards, HELOCs, first mortgages, and unsecured consumer loans.
- Review and assist with processing daily lockbox payment files by validating payment details and applying batch payments through the core system.
- Verify payment amounts and due dates to ensure proper allocation of principal, interest, and escrow (if applicable).
- Identify and escalate payment exceptions such as missing account numbers, overpayments, or duplicate submissions to the Senior Loan Payments Processor or Consumer Loan Operations Manager.
- Respond to internal inquiries regarding payment status, posting corrections, and returned items.
- Assist in researching member payment issues by reviewing account history and payment documentation.
- Support the processing of loan payoffs by generating payoff requests and ensuring account activity is frozen once paid in full.
- Prepare and maintain documentation for payment batches, corrections, and exception tracking in accordance with audit requirements.
- Scan and index physical payment documents and correspondence for record retention. Follow up on missing or incomplete payment information as needed.
- Participate in cross-training and supports other servicing tasks within the Loan Payments area.
- Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.
- Prior experience with credit union systems such as DNA, or similar system.
- Familiarity with lockbox processing and batch reconciliation.
- Understanding of payoff request workflows and collateral release timelines.
- Ability to identify and research payment discrepancies independently.
- Bilingual (Spanish) is a plus.
LGFCU is a not-for-profit financial cooperative serving local government employees, elected officials, and their families in North Carolina. Members own the credit union and receive better rates and lower fees compared with for-profit lenders. It offers checking, savings, loans, credit cards, and insurance, with digital banking enhanced by the Civic Credit Union merger. Its goal is to provide accessible, affordable financial services to North Carolina public servants and strengthen the community through member ownership.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Raleigh, North Carolina
Founded
1983
Simplify's Take
What believers are saying
- Dayatra Matthews elected to CUNA Board, boosting industry influence.
- Hired Justine Buxton and Radcliff Hester to strengthen local advisory councils.
- Over $3 billion assets and 380,000 members across all 100 NC counties.[1]
What critics are saying
- Maurice Smith's January 2026 retirement creates leadership vacuum disrupting strategy.
- SECU's $50B scale erodes LGFCU's niche market share in 12-24 months.
- Inadequate digital banking loses younger members to fintechs like Chime in 6-12 months.
What makes LGFCU unique
- LGFCU exclusively serves North Carolina local government employees and families.[1]
- Member-owned cooperative returns earnings via favorable rates and low fees.[1]
- Merged with Civic Credit Union to enhance digital banking capabilities.[4]
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Benefits
Professional Development Budget
Company News
Fifty-three years later, Smith, 65, is retiring in mid-January from the Local Government Federal Credit Union, where he was named president in 1999 and CEO in 2017.
Local Government Federal Credit Union (LGFCU) has announced the addition of Radcliff Hester, Dare County transportation program supervisor, to its to its Hatteras Advisory Council, which comprises Tyrell and Dare counties.