Salesforce BA

Job Description

•7+ years of business systems analysis experience, business systems design experience, or a combination of both

•Experience with Salesforce is required

•Hands on experience in data modelling tools (i.e. Visio, Enterprise Architect, SQL DB tools, etc)

•Strong desire to learn; Flexibility and adaptability in a fast paced environment.

•Strong attention to detail, self-motivated, ability to work directly with the business users on different levels

Responsibilities

•Acts as a liaison between client area and technical organization by planning, conducting, and directing the analysis of highly complex business problems to be solved with automated systems.

•Provides technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements.

•Partner with technology and front-end development to ensure vision and requirements are met, while adjusting to challenges as they arise.

•Monitor key performance indicators and support strategies to achieve the goals of the program.

•Work with project teams through integration discovery and scoping phases of their implementation projects

•Help drive delivery transformation and acceleration through Agile development and continuous improvement practices.

•Lead process discovery, user story creation and backlog grooming sessions with cross functional stakeholder groups

•Partner with User Acceptance Testing team to ensure appropriate business scenarios are identified and scripted; and defects are identified and prioritized.

Desired Qualifications

•Experience with enterprise applications (specifically Salesforce being one of the applications)

•Ability to navigate complex business relationships

•Ability to manage multiple project and process implementations

•Ability to operate effectively in a geographically dispersed organization

•Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

•Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members

•Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders

•Ability to negotiate, influence, and collaborate to build successful relationships

Desired Qualifications

•Functional knowledge of Sales and Support business processes

•Strong analytical skills -- SQL skills when analysis requires data research.

•Thorough understanding of SDLC and project lifecycle methodology

•Experience in Financial industry (Wholesale banking - Commercial and Corporate banking)

•Experience with Agile software development methodologies.

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.