Full-Time
Senior Software Engineer-Application Tech Support-GCP
Night Shift
3PillarGlobal
1,001-5,000 employees
Software development and digital transformation services
No salary listed
Remote in India
Remote
| 🔒IT & Security (1) |
|---|
| 💻Software Engineering (1) |
|---|
- Minimum 5 years of experience in Technical/Application/Production Support in a fast-paced environment
- Strong hands-on experience with SQL, Linux, and cloud platforms (preferably GCP OR AWS)
- Familiarity with monitoring and log management tools such as Datadog, Sumologic, Zabbix or similar platforms
- Practical experience with Docker and Kubernetes
- Good understanding of microservices architecture, APIs, and log debugging
- Strong analytical and problem-solving skills with keen attention to detail
- Excellent communication and collaboration skills to work across technical and non-technical teams
- Providing L2 & L3 Support around Tickets reported from Production Environments
- Monitor, analyze, and troubleshoot ETL/data pipelines across Data Lakes and distributed systems
- Conduct in-depth root cause analysis using SQL queries, system logs, and monitoring tools
- Support microservices-based applications running in Docker and Kubernetes environments
- Diagnose and resolve Linux server issues related to disk usage, memory, networking, and permissions
- Collaborate with DevOps and CloudOps teams on system scaling, performance optimization, and configuration changes
- Maintain and automate system health using cron jobs, shell scripts, and cloud-native tools
- Drive end-to-end incident resolution, create detailed RCA reports, and implement preventive measures
- Work with cross-functional teams to identify long-term solutions and enhance system stability
- Ensure SLA compliance, maintain accurate documentation, and continuously improve support processes
3Pillar Global develops software products that enhance digital business operations by integrating new technologies into existing systems. They offer product development services, including strategic consulting and agile engineering, to help clients quickly implement software solutions. With teams in America, Europe, and Asia, they serve a diverse range of clients, focusing on long-term quality and adaptability through continuous updates. Their goal is to be a strategic partner for businesses looking to innovate and grow in the digital space.
Company Size
1,001-5,000
Company Stage
Series A
Total Funding
$22.5M
Headquarters
Fairfax, Virginia
Founded
2002
Simplify's Take
What believers are saying
- Acquisition of Chenoa Information Services expands 3Pillar's reach in the $27B low-code market.
- Leadership additions like Scott Wilson enhance strategic growth and client success.
- Increased demand for AI and cloud solutions boosts 3Pillar's market opportunities.
What critics are saying
- Integration challenges with Chenoa Information Services and Jonah Group may affect service delivery.
- Healthcare sector's slow AI adoption could hinder modernization efforts.
- Leadership changes may impact strategic direction and company stability.
What makes 3PillarGlobal unique
- 3Pillar Global specializes in creating innovative software products for digital businesses.
- They offer strategic consulting and agile engineering services for rapid software development.
- Their global delivery teams ensure seamless operation and scalability for clients worldwide.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Flexible Work Hours
Remote Work Options
Mental Health Support
Wellness Program
Unlimited Paid Time Off
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%FAIRFAX, Va., May 13, 2025 /PRNewswire/ -- 3Pillar, a leading modern application strategy, design, and engineering firm, today announced additions to its delivery leadership team to support continued growth and further deepen its commitment to client outcomes. As part of this shift, Mike Hahn , 3Pillar's Chief Delivery Officer, will concentrate his focus exclusively on client success, as Akhil Agarwal joins as Chief Operating Officer to lead and continue to scale global delivery operations."These changes reflect the evolving market and the needs of our clients," said Mike Detwiler, CEO of 3Pillar. "Today's environment demands more than execution — it demands guidance and delivery partnership. By separating our client success and operational leadership, we're doubling down on both. Hahn brings unmatched client instinct and delivery capability, while Agarwal brings the operational strength to continue our scale with purpose and discipline. Together, they position us for our next chapter of growth."Mike Hahn, a 3Pillar veteran, will focus on building a team of senior delivery executives dedicated to driving business outcomes, deepening executive alignment, and delivering long-term value across all client engagements
Steve Rowe, Healthcare Lead at 3Pillar GlobalSubmitting and paying claims is the financial underpinning of the U.S. healthcare system, a system plagued with inefficiencies that create disconnects between health plans and health systems. As a result, revenue cycles and claims systems are clogged, the patient and member experience is disrupted, care quality is suffering, and innovations in care delivery are constrained. The solution? Modernization. Modernizing the healthcare ecosystem reduces wasteful administrative spending, enhances price competitiveness, and drives strategic value. Providers, health plans, and health IT vendors can all leverage artificial intelligence (AI), robotic process automation (RPA), and low-code/no-code tools to improve revenue cycle and claims management by building customized experiences and workflows specific to their unique business needs. Here are seven ways organizations can leverage these modern technologies to improve revenue cycle management (RCM) and claim management. 1. Recreate the Health Plan AlgorithmHistorically, revenue cycle teams had to manually examine all denied claims, identify the most frequently rejected categories, analyze accepted claims within that category, and then adjust their process accordingly. Providers now have the opportunity to streamline this laborious process with technology. Generative AI and machine learning can analyze all historical claims submission data and health plan medical policies to understand why claims get denied
FAIRFAX, Va., May 21, 2024 /PRNewswire/ -- 3Pillar Global, a leading software engineering, consulting and AI-enabled product development firm, today announced the appointment of Scott Wilson to its leadership team as Chief Revenue Officer. Wilson brings more than 30 years of professional services sales experience and a proven track record of driving significant revenue growth. At 3Pillar, Wilson will shape, drive and execute the company's go-to-market strategy, with a focus on fostering high-performing teams to support the firm's continued growth."As we continue to drive digital innovation for our clients in today's rapidly evolving technology environment, it's imperative that we bring in deeply experienced executives who understand the challenges our clients face and how to overcome them," said Mike Detwiler, CEO of 3Pillar Global. "Scott's exceptional leadership skills, strategic insight, and consistent success in driving revenue growth make him the perfect fit to lead our sales organization forward in our next stage of growth."Wilson brings to 3Pillar a deep understanding of sales methodologies and executive-level client engagement. His track record includes transforming sales cultures, creating highly skilled and impactful sales teams, and nurturing strategic partnerships that drive large transformational projects for his clients.Prior to joining 3Pillar, Wilson served as the Americas Consulting Sales Leader at Microsoft, where he led a talented organization of strategic sellers, architects, and operations and pursuit management teams. His visionary leadership and strategic acumen consistently resulted in the company surpassing revenue targets and fostering high-performing teams."3Pillar's commitment to innovation and excellence aligns with my passion for driving strategic growth and fostering high-performing teams," said Scott Wilson
FAIRFAX, Va. , Sept. 6, 2023 /PRNewswire/ -- 3Pillar Global, a leading developer of breakthrough digital products, today announced it is expanding its business through the acquisition of digital engineering firm Chenoa Information Services.
The new business landscape is a performance economy. Entire organizations must rise to the challenge of unlocking AI's potential to reinvent their value chains, redefine roles and business processes, and leverage data to drive innovation. Knownwell exists to help companies meet that challenge. .