Full-Time
Associate Software Engineer
Service Management
Updated on 9/12/2026
Amgen
10,001+ employees
Biotech company creating biologic medicines
No salary listed
Hyderabad, Telangana, India
In Person
Bachelor's, Master's
 IT Operations (1) |
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- A Master’s or Bachelor's degree in Computer Science, IT, or a related field, with 5–9 years of experience.
- Experience configuring and supporting ServiceNow IT Service Management modules, including Incident, Problem, Change, and Request Management, workflows, service-level agreements, and service catalogs.
- Experience configuring, extending, and administering Now Assist generative artificial intelligence capabilities using the Now Assist Skill Kit, including prompt engineering, Retrieval-Augmented Generation setup, and AI governance.
- Familiarity with configuring and administering Integrated Risk Management and Governance, Risk, and Compliance modules, including risk, compliance, and policy management workflows.
- Proficiency with Flow Designer and Workflow Editor for automation and process improvement.
- Ability to configure and improve user interfaces for IT Service Management and Governance, Risk, and Compliance modules, including service portals and knowledge bases.
- Excellent analytical and troubleshooting skills.
- Strong verbal and written communication skills.
- Ability to work effectively with global, virtual teams.
- Strong initiative and self-motivation.
- Ability to manage multiple priorities successfully.
- Strong presentation and public speaking skills.
- Provide daily administrative support for ServiceNow IT Service Management and Governance, Risk, and Compliance/Integrated Risk Management modules to ensure platform functionality and stability.
- Fulfill service requests related to platform configuration, user management, and system access.
- Respond to incidents and resolve platform issues to minimize downtime and service disruption.
- Perform platform maintenance, including patching, upgrades, and health checks.
- Configure and manage workflows, approvals, and service catalog items within the IT Service Management and Governance, Risk, and Compliance/Integrated Risk Management modules.
- Create forms, configure fields, and set up notifications to meet business needs.
- Monitor system performance and usage, identify improvement areas, and assist with optimizing platform efficiency.
- Collaborate with senior developers or platform owners to troubleshoot and resolve complex technical issues.
- Manage role-based access control for the IT Service Management and Governance, Risk, and Compliance/Integrated Risk Management modules.
- Support end users by addressing inquiries and providing training or guidance on the modules.
- Participate in platform-related projects, including testing and implementing new features or upgrades.
- Create and maintain documentation for platform changes, updates, and administrative processes.
- Stay informed about new ServiceNow features and best practices and apply updates to improve platform performance and user satisfaction.
- Knowledge of JavaScript and Glide API for minor customizations, business rules, and client scripts.
- Ability to create reports and dashboards for IT Service Management metrics and Governance, Risk, and Compliance/Integrated Risk Management activities.
- Familiarity with ITIL or other IT service management frameworks and best practices.
- Willingness to support and optimize other ServiceNow capabilities, such as HR Service Delivery, IT Operations Management, and Security Operations, and integrate them with IT Service Management and Governance, Risk, and Compliance/Integrated Risk Management modules.
- ServiceNow Certified System Administrator certification.
- ServiceNow Certified Application Developer certification.
- ServiceNow Certified Implementation Specialist micro-certifications in IT Service Management or Integrated Risk Management.
- Team-oriented approach focused on achieving team goals.
Amgen develops medicines that treat serious illnesses by using biologic therapies made from living cells. These therapies are designed to target specific disease processes, such as cancer, cardiovascular disease, and autoimmune conditions, and are produced through biotechnology methods that create proteins or antibodies. Amgen’s products are sold to patients and healthcare providers worldwide, with revenue funding ongoing research and development to discover new treatments. The company stands out by focusing on biologic medicines at a large scale and maintaining a steady pipeline of potential therapies across multiple disease areas, supported by global manufacturing and a commitment to bringing therapies to patients. Its goal is to improve patient outcomes by discovering and delivering new, effective treatments while reinvesting a significant portion of earnings into research and development.
Company Size
10,001+
Company Stage
IPO
Headquarters
Thousand Oaks, California
Founded
1980
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Simplify's Take
What believers are saying
- Q2 2026 revenue rose 10% to $10.1 billion, and guidance increased to $38.2 billion-$39.4 billion.
- Repatha sales jumped 37% to $953 million in Q2 2026, with U.S. prescriptions up 50%.
- MariTide advanced through multiple Phase 3 studies in 2026, supporting a 2027 obesity catalyst.
What critics are saying
- Prolia sales fell 32% in Q2 2026 as biosimilars attack Amgen’s legacy cash cow.
- FDA proposed withdrawing Tavneos in April 2026, signaling regulatory risk from integrity and efficacy issues.
- Olpasiran now faces Novartis pelacarsen failure scrutiny; a negative 2028 OCEAN(a) readout would crush Lp(a) upside.
What makes Amgen unique
- Repatha, Evenity, and Uplizna diversify Amgen beyond one blockbuster, per August 2026 sales.
- MariTide targets quarterly or eight-week dosing, unlike Lilly and Novo Nordisk weekly injections.
- Amgen’s 2027 Hyderabad Science and Innovation Center expands AI-enabled drug discovery globally.
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Benefits
Professional Development Budget
Conference Attendance Budget
Company News
Amgen trades at $393 per share, representing a trailing multiple of 23.3 times adjusted earnings. The biotech faces declining sales from Prolia and XGEVA, down 33% year-over-year to $1.1 billion in Q2 2026, due to biosimilar competition. Six key growth medicines grew 26% year-over-year, accounting for nearly 70% of Q2 product sales. Analysts forecast the forward multiple at 17.0 times for fiscal 2026 and 16.1 times for 2027. However, consensus assumes expanding profit margins whilst Amgen increases spending. Non-GAAP research spending is set to grow in high single digits for 2026, funding nine Phase III trials for MariTide, its obesity treatment candidate. Management warned of meaningful operating expense increases in Q3 2026. The valuation depends on margin expansion materialising during this investment phase.
Amgen faces heightened scrutiny for its experimental heart drug olpasiran after rival Novartis's pelacarsen failed to reduce major cardiovascular events in a Phase 3 trial, despite successfully lowering lipoprotein(a) levels. The setback demonstrates that improving laboratory biomarkers may not translate to better patient outcomes. Amgen's OCEAN(a) outcomes study has enrolled 7,297 participants and is tracking heart-related deaths and procedures over roughly five years. While olpasiran uses a different design and may target different patients, pelacarsen's failure removes assumptions about the commercial value of lowering Lp(a). Amgen's shares traded at $437.23, sitting 19.54% above its estimated fair value of $365.76. The company reported $10.1 billion in second-quarter revenue and $3.5 billion in free cash flow.
Jim Cramer highlighted Amgen's cholesterol drug Repatha as a key driver behind the company's 31% year-to-date rally, calling it an overlooked catalyst by Wall Street. The injectable treatment, administered every two weeks, reduces death risk by 20% in patients at high risk for heart attack or stroke. Repatha generated $953 million in second-quarter sales, up 37% year-over-year. US new prescriptions surged over 50%, split evenly between cardiologist use and primary-care adoption for high-risk patients. Cramer noted the drug works against diabetes and high cholesterol, though insurance reimbursement has posed challenges. Amgen trades at a forward PE of 19, compared to Eli Lilly's 32, whilst outperforming Lilly's 10% gain this year. Repatha is one of six growth drivers representing nearly 70% of Amgen's product sales. The company raised full-year revenue guidance to $38.2-$39.4 billion.
Amgen shares jumped 3.5% to $440.08 on Wednesday as healthcare stocks reached record highs. The biotech company reported second-quarter revenue of $10.1 billion, up 10%, whilst GAAP earnings surged 65% to $4.37 per share. Twenty-two of Amgen's medicines posted double-digit sales growth, with seventeen products generating over $1 billion in annualised sales. Six key growth products climbed 26% and now account for nearly 70% of product revenue. The rally came as investors rotated into healthcare following excitement around Merck and Moderna's melanoma breakthrough. However, Amgen now trades at a 19% premium to its fair value estimate of $365.04, putting pressure on execution as some products like Prolia face headwinds.
Amgen and Regeneron could benefit from surging demand for GLP-1 drugs, which traditionally treated diabetes but now address obesity and obstructive sleep apnea. Amgen's stock is up 27% this year, with second-quarter revenue rising 10% year-over-year to $10.1 billion. The company is testing MariTide, an investigational GLP-1 medicine, in phase 3 studies for weight management and diabetes. MariTide could be administered monthly or less frequently, offering a convenience advantage over current daily or weekly treatments. Regeneron is also positioned to capitalise on the GLP-1 market expansion. Both companies present alternatives to current market leaders Eli Lilly and Novo Nordisk for investors seeking exposure to the growing GLP-1 drug category.