About the Role:

The Indirect Auto Aftermarket Cancellation and Aged Titles teams are responsible for managing refunds for the cancellation and the follow-up of Aftermarket Products purchased at the dealership and resolution of Aged Unperfected Titles. Please note that this is an onsite role based in our Orange County office.

What You’ll Do:

• Obtain and maintain support images for our internal teams by utilizing various systems and sources
• Pulling, generating, and updating reports and logs 
• Generate, review, and log aged title letters
• Generate, log, and follow up on cancellations, refund submissions and additional documentation
• Contact Product Administrators, Dealers, DMVs and Internal teams as needed
• Provide regular reception desk backup
• Assist with various department tasks and special assignments as required by the manager.     
• Help mitigate risk associated with the Unperfected Aged Titles and Aftermarket Product Cancellation
• Timely initiation and follow-up and resolution of outstanding Aged Titles and product cancellation refunds
• Assist with processes involved to help manage aged unperfected title follow-up
• Ensure Compliance with Aftermarket Product Cancellations and perfection of vehicle titles associated with the Indirect Auto accounts.
• Keep management apprised of any concerns with Dealers or processes identified as part of the aged title follow-up  

What We Look For:

• 1+ years of office clerical administration
• Ability to coordinate, manage, and guide multiple priorities simultaneously and effectively through to completion
• Team oriented and the ability to work both collaboratively and independently 
• Tech savvy and proficiency in Microsoft office applications
• Ability to communicate effectively with members, management, team members, and external third parties
• Ability to effectively coordinate and manage multiple priorities simultaneously through to completion
• Strong organizational skills and attention to detail
• DMV or indirect auto servicing experience a plus

What We Offer You:

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental, and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiative

The compensation range of this position in Orange County, CA is USD $22-25 per hour. Within this range, an individual’s base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.

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