Full-Time

Community and Customer Enablement Manager

Posted on 1/25/2025

Lattice

Lattice

501-1,000 employees

Performance management and employee engagement solutions

Consulting
Enterprise Software

Compensation Overview

$101k - $126kAnnually

+ Incentive Stock Options

Mid, Senior

San Francisco, CA, USA

Category
Customer Success Management
Sales & Account Management

You match the following Lattice's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 3-5 years of experience in community management or customer enablement
  • Excellent communication and relationship-building abilities, with a track record of engaging diverse stakeholder groups
  • Strong organizational and multitasking skills, and the ability to manage multiple projects and competing priorities
  • Experience with analytics tools to track engagement and measure program success
  • Ability to contribute to strategic initiatives while executing day-to-day responsibilities effectively
Responsibilities
  • Act as the primary contact for community members, ensuring a welcoming and inclusive space
  • Moderate discussions, uphold the Code of Conduct, and promote meaningful engagement
  • Foster connections by amplifying member contributions and initiating conversations
  • Administer Lattice U, including content and platform updates, user enrollment, and communications
  • Collaborate with teams to enhance course offerings based on customer feedback
  • Ensure timely updates and smooth operations of Lattice U programs
  • Track and report metrics to measure the impact of community and customer enablement efforts
  • Maintain and improve standard operating procedures (SOPs) for community and customer enablement programs
  • Plan and distribute newsletters, event announcements, and community updates
  • Organize and execute virtual and in-person events, managing logistics and feedback
  • Support marketing efforts by aligning community and customer enablement communications with broader goals
Desired Qualifications
  • Familiarity with the HR and HR-tech spaces
  • Experience with design tools and event planning

Lattice provides performance management and employee engagement solutions for businesses, focusing on mid-sized to large enterprises. Its software helps organizations manage employee performance, set and track goals, and gather feedback. Lattice operates on a Software-as-a-Service (SaaS) model, where clients subscribe to access tools like performance reviews, goal setting, employee engagement surveys, and analytics. This subscription model allows Lattice to generate consistent revenue while offering valuable HR tools. The company is particularly favored by tech companies and fast-growing businesses that seek scalable HR solutions. Lattice's goal is to streamline HR processes, enhance employee performance, and promote a positive workplace culture.

Company Size

501-1,000

Company Stage

Series F

Total Funding

$320.3M

Headquarters

San Francisco, California

Founded

2015

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven engagement tools like AI Engagement Insights are gaining traction in HR.
  • Lattice's AI assistants enhance HR processes and reduce bias in performance reviews.
  • Demand for personalized HR solutions is increasing, benefiting Lattice's custom features.

What critics are saying

  • AI-driven one-person enterprises may reduce demand for traditional HR solutions.
  • Increased competition from blockchain-based HR solutions could challenge Lattice's market position.
  • Lattice's involvement in crypto investments may expose it to volatility and regulatory risks.

What makes Lattice unique

  • Lattice integrates performance management, goal-setting, and analytics into one unified platform.
  • The company serves nearly 5,000 customers, including Slack and the Los Angeles Dodgers.
  • Lattice is ranked on the Inc. 500 Fastest-Growing Private Companies list for two consecutive years.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Paid Vacation

Internet and Phone Stipend

401(k) Retirement Plan

Learning & Development Budget

Sabbatical Program

Emergency Weather Support

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-1%
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