As a Technical Advisor you will be the Mainframe point of contact and lead technical resource for the client; provide leadership on troubleshooting and execution.  You will be responsible for promoting open communication with other departments, while demonstrating sound judgment necessary in performing all the duties of as a technical advisor. Using your proven communication, analytical, and problem-solving skills you will help identify, communicate, and resolve issues to optimize our clients’ infrastructure.  The Technical Advisor team is responsible for maintaining and enhancing the service we deliver to our clients by effectively:

• Managing client communication
• Conducting proactive and reactive problem management
• Reducing the number of repeat issues through root cause analysis
• Building strong client relationships by becoming a point of contact for clients
• Working with internal departments to mitigate client concerns

Key Responsibilities

• Partners with the Technical Delivery Manager to identify and capture MF operational risks, insights, and improvements.
• Assists in the development and execution of improvement plans.
• Partners with Solution Architects to review and validate a solution’s feasibility; also makes solution recommendations.
• Enhance Change Order Execution for Optimize and Run teams
• Coordinate and Communicate SW and HW Technology roads to the client stakeholders
• Coordinate and communication RCA to client stakeholders
• Interface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership and process improvements to the client environment.
• Travel requirements based on client and Ensono needs.
• Will participate in Knowledge Transfer activities for new client on-boarding activities to transition support to BAU MF teams.

We want all new Associates to succeed in their roles at Ensono. That’s why we’ve outlined the job requirements below. To be considered for this role, it’s important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. 

Required Qualifications

• Minimum of 10 years of experience within a zOS environment with a bachelor’s degree. Relevant work experience will be considered in place of a bachelor’s degree. 
• Technical knowledge across multiple Mainframe teams
• Knowledge of DR planning and execution
• Experience with client facing and Service Delivery communication acumen.
• Experience with on-boarding new clients in a managed service
• Proficiency in interacting with SW and HW vendors.
• Deep understanding of MF HW and SW infrastructure.
• Proficient in Microsoft suite (Excel, Word, Powerpoint) to a level of creating documents which can be shared with clients.  
• Exceptional interpersonal, verbal and written communication skills
• Customer Service skills at management level
• Experience establishing and documenting processes and procedures
• Strong collaboration and teamwork skills
• Strong problem solving and analytical skills with knowledge of problem analysis
• Must be self-motivated and able to manage multiple projects simultaneously.
• Willingness to take ownership of issues and progress to resolution
• Ability to host meetings and conference calls.

Preferred Qualifications

• Experience of working within a managed services environment is advantageous.
• Familiarity with mainframe functional areas such as TCP/IP, VTAM, SNA, SFTP, Session Manager tools, and Disaster Recovery concepts.  Technical implementation skills required for Communications Server and related ISV software products on the z/OS platform.
• Understand a large-scale 24×7 production environment
• ITIL certification desirable

Why Ensono?

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it. 

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on client site, you can choose to work from home or in our Ensono offices.

• Unlimited Paid Days Off
• Two health plan options through Blue Cross Blue Shield
• 401k with company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Depending on location, ability to take advantage of fitness centers
• Wellness program
• Flexible work schedule

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.

If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected].