US – Customer Experience Director

Posted on 4/26/2024



1,001-5,000 employees

Cloud-based healthcare software integration platform


Remote in USA

  • BA / BS and/or minimum of 8 years experience in customer experience strategy and enablement.
  • Understands and can teach CX methods and tools (e.g. NPS, CES, closed-loop systems, mapping).
  • System Thinker - able to see the big picture as well as the details.
  • Well-developed collaboration and negotiation skills; able to influence without direct authority.
  • Proven track record driving positive change in a complex environment.
  • Leads the CX Team to develop and implement a holistic CX strategy that aligns with our company's vision and objectives.
  • Leads cross-functional design teams and facilitates group discussions.
  • Creates customer journey maps and persona profiles to identify touchpoints for improvement and optimization.
  • Teaches methodology across functional groups to unify efforts and enable understanding of how each role has an important part to play in driving total results.
  • Defines the end-to-end Customer Experience framework that evaluates and measures customer perception in a consistent manner.
  • Drives executive support and engagement in CX metrics and results, influencing leaders across the organization and holding them accountable.
  • Utilizes customer data and feedback to identify trends and actionable insights to continuously enhance the customer experience.
  • Collaborates with internal stakeholders to define and implement CX improvement initiatives across all customer-facing touchpoints.
  • Stays up-to-date with industry trends, best practices, and emerging technologies related to customer experience and healthcare software solutions.
  • Engages, designs and facilitates the CX Center of Excellence to deliver on the strategy.

As a leader in cloud-based healthcare software, PointClickCare offers a dynamic work environment where technology and healthcare meet to improve patient care and streamline operational efficiencies. Employees at this company benefit from engaging in work that directly enhances healthcare outcomes through innovative data integration and revenue management solutions. This focus on impactful work, combined with the opportunity to contribute to advanced care coordination, makes PointClickCare an attractive workplace for professionals passionate about technology and healthcare.

Company Stage


Total Funding



Mississauga, Canada



Growth & Insights

6 month growth


1 year growth


2 year growth



Competitive financial rewards & equity potential

Comprehensive benefits available from day 1

Midweek mingles with free lunch

Wellness spending account

Retirement savings plan with employer match

Flexible PTO

Hybrid work models

Parental leave

Family planning support

Training & development programs

Corporate discounts program

Summer half-day Fridays

Health & wellness programs