Manager – Special Loans

What is the opportunity?

Reporting to the Director, GRM you will contribute to strategic business priorities by successfully creating and retaining survivors, maximizing revenue while minimizing costs, leveraging knowledge and expertise to assist the business and enhancing customer loyalty.

You will manage complex and/or higher risk accounts through effective relationship and risk management practices and provide solutions and business advice designed to satisfy the bank’s risk requirements while maintaining a consistent focus on retaining long-term RBC Financial Group relationships.  

You will develop relationships with service partners, group partners and professional groups to optimize resolution success as well as business opportunities and referrals.

What will you do?

• Apply a continuous-improvement approach to achieving superior client experience.

• Take ownership of client problems at first point of contact. Develop and document initial strategies within 45 days of receipt of files.

• Ensure clients are treated with respect, a highly professional empathetic approach is used and good working relationships are maintained.

• Manage time and priorities such that expired credits and expired newtons remain less than 5%.

• Emphasize the need to create surviving entities and to the extent possible, retained relationships for RBC Financial Group.

• Build/expand/leverage good working relationships with district, field and risk officers to promote an early identification mindset and maximize retention opportunities.

• Participate in bank and/or industry focused events.

• Manages complex and/or higher risk accounts through effective third party relationships and effective risk management practices.  Develops relationships with third party service partners, group partners and professional groups to optimize resolution success.  Manages our third party service providers to effectively minimize the risks and costs of the assigned portfolio while bringing the files to a timely resolution.  

• Manage third party professionals to ensure clients are treated with respect, and a highly professional empathetic approach is used while maintaining good working relationships

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What do you need to succeed?

Must Have

• Creative problem solving skills, with the ability to work effectively under pressure.

• Effective written and oral communication skills, with the ability to impact and influence others, including listening, understanding and responding, information seeking and consulting orientation.

• Ability to successfully utilize internal networks to assist with problem resolution.

• Capacity to get along with different types and levels of individuals, including Senior Management/Executives.

• Teamwork and cooperation – building Partnerships with stakeholders; adaptability; knowledge transfer; relationship building

• Thinking: strong analytical and risk assessment skills; breakthrough thinking; conceptual thinking; strategic business sense

• Have dealt with clients in an interactive face to face manner.

Nice to Have

• 5+ years of experience as a Commercial Account Manager

• Risk Management knowledge

• Commercial product knowledge

• Proficiency with Bank technology- Knowledge  of Microsoft Applications - at a minimum Basic Word, Excel, Power Point.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact 

• Flexible work/life balance options

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

Job Skills

Coaching Others, Communication, Confidentiality, Decision Making, Detail-Oriented, Information Capture, Process Management, Quality Management, Risk Management, Standard Operating Procedure (SOP)

Additional Job Details

20 KING ST W:TORONTOTorontoCanada37.5Full timeGROUP RISK MANAGEMENTRegularSalaried2025-10-022025-10-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.