Full-Time
Global Customer Experience Specialist
Posted on 3/30/2023
Global experience innovation company offering bespoke solutions
Compensation Overview
$50,000Annually
Junior, Mid, Senior
Seattle, WA, USA
- Review and Triage customer and partner escalations via multiple channels (Social, Chat, and Technical Support) and determine appropriate communication plan and customer resolution path
- Partner across various cross-functional teams and key stakeholders to ensure team is providing optimal customer experience each and every time
- Provide clear, concise communications for all Azure customers
- Partner with Service Engineering teams to determine customer impact and provide rapid communications to customers on Live Site Incidents
- Provide ongoing communication and status updates throughout duration of incident
- Develop and share best practices and recommendations to improve efficiencies within the internal team
- Identify root cause of escalations to drive long term resolutions
- Contribute to the creation of future Microsoft support capabilities for the cloud
- Excellent written and verbal communications skills are a must
- Effective, polished interaction with customers, proven ability to quickly capture relevant information; explain next steps in resolving issues; communicate next steps and status; and inspire confidence
- Demonstrated troubleshooting skills, cross-team collaboration, and critical thinking
- Ability to influence people at all levels to drive resolution
- Always look at problems with customer first solutions
- High attention to detail, able to problem solve logically and think critically in mission critical situations
- Passion for problem solving through the ability to self-learn, think critically, and have fun while doing it
- Creative Problem Solving by driving innovative solutions
- Thrive in ambiguous situations; effectively manage change; shift gears comfortably; decide and act without having the total picture; comfortable handling risk and uncertainty
- Technical aptitude with a passion to learn
- BA/BS Degree Communications or Computer Science is preferred or equivalent experience
- Available to work critical cases as needed on to be on a 24x7 basis and through an on-call model
- Support experience is a plus
- Experience with Azure or other cloud technologies is a plus
Designit, a Wipro company, stands out as a global experience innovation firm that has been delivering strategic, design, marketing, and tech solutions for over three decades. The company's competitive edge lies in its creative pragmatism approach, which has attracted high-profile clients such as BMW, Kraft-Heinz, and Microsoft. With a diverse team of over 700 professionals across 14 locations worldwide, Designit fosters a culture of unity and ambition, aiming to drive positive change and progress in the world.
Company Stage
M&A
Total Funding
N/A
Headquarters
København, Denmark
Founded
1991
6 month growth
↑ 10%1 year growth
↑ 35%2 year growth
↑ 58%Benefits
Health, vision, & dental insurance
FSAs
Discounts on pet insurance
PTO
Paid holidays
Remote work flexibility