Full-Time

Sr. Account Manager

Posted on 10/7/2025

Kobie Marketing

Kobie Marketing

201-500 employees

Global loyalty solutions using data insights

No salary listed

St. Petersburg, FL, USA

Remote

Category
Sales & Account Management (2)
,
Required Skills
JIRA
Marketing
Data Analysis
Requirements
  • Bachelor’s Degree in Marketing or related field
  • 5+ years of experience, preferably in the marketing or loyalty industry
  • Understanding of general marketing principals is a must; promotional and CRM experience is preferred
  • SaaS experience is preferred
  • Experience in Retail industry preferred
  • Proven ability to meet deadlines, manage multiple projects and work proactively in a fast-paced environment
  • Strategic and tactical marketing experience through multiple channels (email, mobile, social) based on customer journeys
  • Foundational understanding of financial business principles and data analysis
  • Self-motivated and able to work independently, applying good judgment and decision-making on your feet
  • Confident and clear verbal and written communication and presentation skills
  • Proactive in contributing ideas and in anticipating client/team needs
  • Outcomes-driven, with excellent organizational skills and strong attention to detail
  • Technical acumen – the ability to understand technology platforms within a larger martech ecosystem, and how features and functionality is applied to bring marketing and analytical concepts to life that will deliver desired outcomes
  • Resourceful, solutions-focused attitude that adapts well to change
  • Project management and planning skills
Responsibilities
  • Maintain frequent, intentional, collaborative, and pro-active communication with client as their primary point of contact for day-to-day management
  • Deliver cross-functional insights, recommendations, thought leadership and feedback as a trusted advisor with deep understanding of your client’s business challenges and goals
  • Manage Client Services 90-day planning cadence and planning cycles in support of your client’s program as agreed to, such as: weekly and monthly check-ins and planning meetings, 1:1s with primary contacts, exec check-ins between senior stakeholders, and EBRs
  • Prepare and publish advance meeting agendas, follow-up contact reports, client presentations, weekly client updates, and other client communications and correspondence
  • Develop, manage and operationalize account plans and strategic and technical roadmaps to ensure all initiatives are delivered on time and with a high degree of excellence
  • Provide account expertise and insight to guide cross-functional Kobie and client teams across program strategies, initiatives, and work streams to ensure program delivery is strong and consistent
  • Support cross-functional efforts to optimize Kobie client’s loyalty program in support of Kobie’s mission to drive enterprise value through Loyalty, including bonus offer planning, management, measurement and reporting
  • Field and manage client requests and changes to administrative program functions, such as earn rules configuration and logic changes or creation
  • Serve as a point of contact for issue escalation, management, and resolution, coordinating with technology operations and issue response and resolution staff to stay informed on all issues to provide accurate client communication and positioning
  • Coordinate with internal teammates to create project estimates and timelines, and track project progress and status to ensure on-time and quality delivery
  • Coordinate administrative details such as Jira time tracking, resource allocation and forecasting, invoicing, etc
  • Review invoices in preparation for timely and accurate financial billing
Desired Qualifications
  • SaaS experience is preferred
  • Experience in Retail industry preferred
  • Promotional and CRM experience is preferred

Kobie Marketing is a global loyalty solutions provider that helps brands grow value through loyalty. Its Kobie Alchemy Loyalty Cloud is an end-to-end platform that delivers and measures customer loyalty experiences across industries such as retail, travel, financial services, telecom, and more. The company combines strategy-led technology with composable software, human-guided AI, and strategic services to turn complex customer data into actionable insights and loyalty outcomes. Compared with competitors, Kobie is widely recognized by industry analysts and awards bodies, emphasizes an integrated, cloud-based solution, and blends technology with human expertise to tailor loyalty programs across many sectors. Kobie’s goal is to drive value for brands by enabling effective loyalty programs that differentiate them and deliver measurable results.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Saint Petersburg, Florida

Founded

1990

Simplify Jobs

Simplify's Take

What believers are saying

  • 65% of consumers spend more with personalized loyalty programs meeting needs.
  • Emotionally connected customers redeem rewards at 75%+ rates, driving revenue.
  • Four-pillar framework (emotion, value, forgiveness, advocacy) addresses comprehensive brand loyalty.

What critics are saying

  • AI-powered competitors like Antavo and Zinrelo launched superior platforms in 2025.
  • 2024 study sample size dropped to 4,000 from 10,000+, reducing credibility.
  • No research published since June 2024 misses 2026 privacy regulation shifts.

What makes Kobie Marketing unique

  • Emotional Loyalty Scoring framework connects brand emotion to measurable loyalty outcomes.
  • Longitudinal research spanning 2022-2024 tracks evolving consumer preferences post-pandemic.
  • 30+ years marketing expertise with multiple Forrester Leader awards establish credibility.

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Benefits

Remote Work Options

Unlimited Paid Time Off

Paid Holidays

Company News

Wise Marketer Group
Dec 12th, 2025
Kobie Named a Leader and a Customer Favorite in Loyalty Platforms, Q4 2025 Evaluation

Kobie named a Leader and a Customer Favorite in Loyalty Platforms, Q4 2025 evaluation. * By: Wise Marketer Staff * Posted on December 12, 2025 Seamless, real-time data flow from capillary's loyalty platform to adobe experience platform unlocks personalization & engagement at scale. ST. PETERSBURG, FLORIDA - December 10, 2025 - Kobie, a leading authority in loyalty technology and services, has been named a Leader in The Forrester Wave(TM): Loyalty Platforms, Q4 2025. Kobie additionally received the Customer Favorite designation while achieving the highest possible score in 21 out of 27 evaluation criteria. This recognition follows Kobie's achievement as the only Leader in The Forrester Wave(TM): Loyalty Services, Q2 2024. Kobie is currently the only provider evaluated in both Wave reports as a Leader. "The Forrester Wave outcome and the designation as a Customer Favorite mirror what we hear from the market about our technology and our team," said Marti Beller, President, Kobie. "Forrester's introduction of the Customer Favorite badge underscores the need for brands to have a true partner that can unify their strategy, data, AI, and technology to deliver meaningful outcomes for customers and the enterprise. The loyalty industry is going through a significant transformation and Kobie's recognition as a leader in both Wave reports, places us uniquely at the forefront of this transformation alongside enterprise brands." The Forrester evaluation, which reviewed current vendor offerings, strategy, and client feedback, cited several differentiators in the Kobie Alchemy(R) Loyalty Cloud platform: * Kobie's strategy is anchored in the belief that customers want 'human-level' personalization. Kobie's roadmap reflects its desire to reimagine loyalty in an AI world with innovations like Bonnie (an AI assistant) and Kobie Loyalty Interaction Cues that support real-time personalization. * Kobie differentiates with data unification and identity management through its Panoramic Customer Profile. * References rate Kobie's capabilities very highly and call out Kobie's culture of proactive guidance to optimize loyalty outcomes. * A unique platform feature is its Agentic AI monitoring that reports accuracy across a host of metrics to ensure AI models are performing as expected - which in the future will be a table-stakes requirement as AI proliferates within platforms. Kobie believes these strengths reflect Kobie's end-to-end model of loyalty that help brands move beyond rewards and build programs that grow enterprise value. "This is an extraordinary moment for Kobie and the brands we serve," said Bram Hechtkopf, CEO, Kobie. "Forrester's recognition validates what we see in the market: brands need a loyalty-first platform that can unify customer data and deliver AI-driven personalization in real time. But the platform is only half the equation. Brands also need a strategic partner committed to driving continuous performance. Kobie provides both." To access the full report, visit kobie.com/forrester-tech-wave-2025 About kobie. At Kobie, Wise Marketer Group help brands grow enterprise value through loyalty. For nearly 40 years, Wise Marketer Group has designed, optimized, and powered loyalty programs for the world's most iconic brands, reaching virtually every kind of consumer, everywhere. Wise Marketer Group help brands capture and activate high-fidelity data, apply strategic expertise, and leverage AI-powered technology to create solutions that solve the most complex marketing challenges. To learn more about partnering with Kobie, visit www.kobie.com.

PRLog
Mar 24th, 2023
Kobie Voted A Top Workplace Usa

Kobie, a globally recognized industry leader in loyalty technology and services, has been named one of the Top Workplaces USA.By: KobieContactRachel Podos***@kobie.com Rachel PodosEnd-- Kobie, a globally recognized industry leader in loyalty technology and services, has been named one of the Top Workplaces USA."Earning a National Top Workplace Award is a badge of honor, especially as it comes authentically from our 350+ teammates across the country," said Marti Beller, President. "It is indicative of what we are doing to ensure a people-first culture."Top Workplace winners are based on employee feedback gathered through a third-party survey administered by Energage, an employee engagement company. The survey measures 15 drivers of engaged cultures that are proven to predict high performance and are critical to the success of any organization, including values, DE&I, innovation, and leadership.Over the past several years, as traditional work environments changed, Kobie focused on building a sense of community and further enhancing its unique culture. Throughout the pandemic, Kobie was one the first companies in the area to transition to a fully remote working model. With a focus on teammate safety, Kobie gave teammates to the freedom and responsibility to do what is right for themselves, and the company has built on that momentum over the recent years."We launched an all-encompassing People Strategy centered around our values to bond Kobians together in a tight-knit community," added Beller. "Through crucial conversations training and a focus on assuming positive intent, we have become a high-trust, high-feedback, and transparent company that is deeply rooted in our values, DE&I, and teammate growth and development."The Top Workplaces Award echoes recent sentiments shared by teammates in the annual internal teammate engagement survey, where Kobie achieved over 75% overall engagement score

Benzinga
Mar 24th, 2023
Kobie Voted a Top Workplace USA

It also comes on the heels of Kobie receiving a Cigna Healthy Workforce Designation for the second year in a row and being named a Forrester Leader in loyalty for consecutive years.

Purgula
Mar 14th, 2023
News for Homeowners

Kobie, a global leader in loyalty marketing, announced today that it has been named a Leader in "The Forrester Wave™: Loyalty Technology Solutions, Q1 2023" Report.

Wise Marketer Group
Dec 20th, 2022
The Kobie Marketing 2022 Consumer Research Study

Kobie Marketing recently released its 2022 consumer research study.

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