Customer Success Manager
Kansas City
Confirmed live in the last 24 hours
Focal Systems

51-200 employees

Automates retail shelf scanning using AI technology
Company Overview
Focal Systems stands out as a leading partner for retailers seeking to enhance efficiency and customer experience through AI technology. Their platform, which uses low-cost shelf cameras and a cloud-based machine learning system, has proven to significantly reduce shelf scanning costs and increase sales by improving product availability. Their commitment to educating clients on AI capabilities and integrating with existing retail systems, coupled with their successful deployments at major global retailers, positions them as a reliable and impactful partner in the retail industry.
Data & Analytics
AI & Machine Learning
Consumer Goods
B2B

Company Stage

Series B

Total Funding

$41.8M

Founded

2015

Headquarters

Burlingame, California

Growth & Insights
Headcount

6 month growth

12%

1 year growth

40%

2 year growth

103%
Locations
Kansas City, MO, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
CategoriesNew
Customer Success & Support
Customer Experience
Customer Success
Sales & Account Management
Strategic Account Management
Requirements
  • Bachelor's degree or equivalent
  • 8+ years professional experience in a client-facing role, including customer success, account management, consulting, project management, change management or onboarding/training. Retail experience is a plus
  • Must Have: Reliable vehicle and ability to commute to regional stores
Responsibilities
  • Drive adoption by providing top-notch onboarding experience to ensure store success
  • Be the voice/champion of the customer by proactively addressing barriers and prioritizing enhancement requests to shape Focal product roadmap
  • Strengthen customer engagement and adoption by traveling to Focal stores within territory
  • Increase advocacy by maximizing Net Promoter Score amongst your stores
  • Facilitate internal collaboration across Focal sub-orgs that will enhance customer outcomes
  • Act as customer's strategic advisor to help define, implement, and adopt best practices
  • Quantify improvements to current store operations enabled by Focal automation solutions
  • Help customers attain their desired outcomes by monitoring and analyzing store performance to make proactive recommendations that drive results