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Full-Time

Customer Service Representative

Concierge

Confirmed live in the last 24 hours

Ferguson

Ferguson

10,001+ employees

Industrial & Manufacturing
Consumer Goods

Compensation Overview

$15 - $19.04Hourly

+ Bonus + Incentive Plan

Entry

Birmingham, AL, USA

Category
Customer Support
Customer Success & Support
Requirements
  • Strong written and verbal communication skills with ability to communicate across all levels of the organization
  • Ability to handle a fast-paced call center environment
  • Be well organized, detailed, and have time-management skills
  • Display a high level of integrity and professionalism
  • Proficient in Microsoft Office 365 Suite, especially Teams, Outlook, Word, and Excel
Responsibilities
  • Receive inbound phone calls and dispatch calls to the appropriate department
  • Resolve customer problems and refers problems to appropriate department when appropriate
  • Perform other routine administrative activities per the organization’s established procedures which may include answering phones, taking messages, distributing mail, filing, or maintaining office supplies or other inventory
  • Collect, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms; and office systems such as databases
  • Respond to, or redirect routine inquiries from external/internal sources about the organization, it’s activities, or processes so callers/visitors are answered promptly and accurately
  • Participate in meetings and communicate any concerns to management
  • Make sure to follow all policies, rules, regulations, and procedures
  • Perform other duties or functions as requested by management

Company Stage

IPO

Total Funding

N/A

Headquarters

Newport News, Virginia

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • Ferguson's financial maneuvers, like the $750 million notes offering, provide the company with increased corporate flexibility and potential for expansion.
  • The recent acquisitions bring in talented associates and broaden Ferguson's operational capabilities, potentially leading to enhanced market presence.
  • Investments from various financial entities, such as International Assets Investment Management LLC, indicate strong market confidence in Ferguson's growth potential.

What critics are saying

  • Ferguson's aggressive acquisition strategy may lead to integration challenges and potential cultural clashes within the newly acquired companies.
  • The company's increased debt from the $750 million notes offering could pose financial risks if not managed properly.

What makes Ferguson unique

  • Ferguson's strategic acquisitions, such as Gerster Equipment Co. and United Water Works, enhance its geographic reach and capabilities, setting it apart from competitors.
  • The company's ability to raise $750 million through senior unsecured notes demonstrates strong financial flexibility and investor confidence.
  • Ferguson's consistent acquisition strategy, with ten acquisitions in the last fiscal year, highlights its aggressive growth approach in the market.

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