Strategic Account Manager

CSA Group has an opportunity for a Strategic Account Manager - Industrial located within Germany. This role will serve as the primary customer contact in the development of CSA Group accounts, as assigned and create new opportunities within those established accounts.  The Strategic Account Manager ensures continued growth of CSA Group services by managing a group of large accounts and customers.  Coordinates CSA Group activities and contacts for customers – ensures that we provide ‘one face’ to our customers.  This role will be responsible for providing an outline for strategic planning around customer needs and service enhancements and develop account strategies and forecast sales opportunities. 

Responsibilities: 

• Initiates the sales process, providing preliminary and ongoing information to existing clients

• Manages the sales process by promptly responding to all inquiries and visits with clients as necessary to present information regarding CSA Group services

• Prioritizes work assignments and follow-up responses to client inquiries and proposals

• Manages the relationships with clients, identifying growth opportunities within the assigned accounts, and develops the strategy to secure new business and communicates effectively with Operations for a seamless approach

• Prepares cost proposals of services for clients, using applicable questionnaires and worksheets

• Maintains accurate and complete client files, including the input of new/existing client information into the shared sales database

• Identifies and communicates opportunities and competitive trends

• Develops ongoing business relationships and networks with clients and industry related groups

• Provides written and verbal reports including sales reports, expense reports, customer visit reports, and customer presentations in a timely matter as required 

Education and Experience: 

• Bachelor's Degree and 6 or more years Sales experience or equivalent industry experience

• Prior experiences with sales CRM tracking software a plus

• Proven ability to consistently exceed sales goals

• Proven experience dealing with large organizations at senior level 

• Prior experience with Industrial - Hazardous Locations preferred (ATEX, IECEx, North America)

• Willingness to travel

Skills: 

• Create clear, effective and professional written communication and presentations

• Ability to create, prepare and execute complex business strategies while organizing multiple projects and job responsibilities

• Ability to proactively resolve complex problems, and through effective internal collaboration build outstanding client relationships with customers at all levels in the organization

• Organized and independent

• Proven ability of confidentiality in previous positions

• Strong initiative and ability to develop new customer contacts

• Able to maintain positive contacts within the organization to exchange, explain and interpret information or ideas and follow-up on client requests

• Strong organization and time management skills

• Creativity and project management skills to plan for projects, events and conferences

• High level of initiative and motivation to meet or exceed targeted goals with minimal supervision

• Computer proficiency in Word, Excel, PowerPoint and CRM database applications

• Ability to prepare cost proposals promptly to meet customers’ needs.