Commercial Residential Claims Adjuster

Not based near our Tampa HQ? No problem—this role can be done remotely from any U.S. state where we currently hire

What you will do in this position:

• Manage caseload of pending commercial residential claims.

• Utilize superior customer service skills while working with insureds and external business partners regarding the handling and/or disposition of claims.

• Proactively communicate and set accurate claims expectations with customers throughout the claims process while providing high quality customer service.

• Evaluate claims and policy coverage within established authority.

• Examine, analyze, and appropriately interpret policies, forms, and other records to determine coverage and extent of company's exposure or liability.

• Negotiate and settle claims in accordance with Slide's guidelines and industry standards.

• Pursue continuing education opportunities to remain abreast of emerging laws or other required changes to insurance-related processes.

• Research and appropriately apply knowledge of multiple state statutes, including the insurance code of ethics, rules, regulations, and guidelines.

• Ensure legal compliance, adherence to claims processes, and timely payments.

• Establish timely and appropriate claim reserves in accordance with claim standards.

• Appropriately represent the company by providing a high-level of service and always maintaining professionalism.

• Contribute to the business production goals and objectives.

• Perform occasional weekend work to meet or support critical business operations.

• Perform other duties, as assigned. 

What you bring to the position:

Education, Experience, and Licensing Requirements

• Bachelor's degree or an equivalent combination of a high school diploma and pertinent work experience is required.

• Active Florida 6-20 Resident All Lines Adjuster License is required. 

• 2+ years of experience in Commercial Residential / Homeowner Association master policy Claims dealing with a wide variety of property claims required.

• Experience with Florida insurance laws and Florida good faith claims handling a preferred.

• Experience working directly for an insurance carrier a plus.

• Industry designations or certifications a plus.

Qualifications/Skills and Competencies needed to be successful

• Excellent interpersonal, critical thinking, analytical, organizational, negotiation, and communication skills.

• A data-driven, analytical approach is necessary. 

• Working knowledge required to interpret and apply laws, rules, regulations, policies and procedures, and department operational guidelines in daily functions. 

• Possesses strong customer service skills with the ability to calmly address customer escalations. 

• Ability to work independently, multi-task and adapt to frequent priority changes. 

• Ability to plan, prioritize workload, organize, and coordinate multiple tasks and projects.

• Proficient in Microsoft 365 applications such as Teams, SharePoint, Word, Excel, PowerPoint, and Outlook.

• Excellent writing skills required. 

• Guidewire experience a plus.

• Xactimate proficiency a plus.

• Desire to live Slide’s Core Values.