Leadership and Commercial acumen:

• Support the EMEA Crisis & Risk Managing Director in executing their vision for Edelman’s crisis management offering, contributing to strategic goals, and helping to drive the overall direction of the group.  
• Develop innovative crisis management strategies, frameworks and IP that are leading industry best practices, considering the unique needs and challenges of different countries and industries within the UK primarily, and then subsequently across EMEA region. 
• Support the EMEA Crisis & Risk Managing Director in driving commercial growth in the UK and share day-to-day responsibility for maximising profitability. Work with finance business partners on forecasting, revenue recognition, resourcing etc. 
• Demonstrate initiative and enterprise, contributing materially to the team’s new business targets. 

Client Relationship Management:

• Lead high-level crisis management engagements for key clients, ensuring effective communication, risk assessment, and reputation management. 
• Act as a trusted advisor to clients, understanding their specific crisis management needs and providing strategic counsel during times of crisis. 
• Develop and deliver training, simulations and coaching programmes for clients at a senior level.
• Foster long-term relationships with clients, proactively identifying potential risks and developing crisis response plans tailored to their organisations. 

Crisis Response:

• Oversee crisis response efforts on specific clients as the need arises, guiding the team in assessing, planning, and executing comprehensive crisis communication strategies.  
• Provide senior counsel to clients and be able to work and think in a multi-stakeholder environment. 
• Stay abreast of emerging crises, industry trends, and global events that may impact clients’ reputations, providing real-time counsel and rapid response strategies. 
• Advise on messaging, media relations, and digital communications strategies to effectively manage and mitigate the impact of crises. 

Team Management and Development:

• Support the EMEA Crisis & Risk Managing Director in providing daily strategic counsel, guidance, and leadership to UK team members.  
• Create a climate that encourages entrepreneurial behaviour, learning, and collaboration within the UK crisis team. 
• Ensure constant professional development of the team, consistently holding self and team accountable for behaviour and performance.  
• Demonstrate behaviours consistent with Edelman’s values.  

Business Development and Thought Leadership:

• Actively contribute to business development efforts, collaborating with the EMEA Crisis & Risk Managing Director to identify and pursue new crisis management opportunities. 
• Enhance the company’s reputation as a thought leader in crisis management through speaking engagements, industry conference participation, and publication of articles or whitepapers. 
• Interest and expertise in emerging reputational risk areas including AI, and Mis and Disinformation.

Requirements:

• Bachelor’s degree (or Master’s degree)or equivalent work experience in public relations, communications, journalism, law or a related field. 
• Experience (10+ years) in crisis communications and reputation management. 
• Comfortable and experienced working with multiple stakeholder groups including regulators, politicians, consumers, shareholders, suppliers, employees and media. 
• Proven track record of successfully managing high-profile crises for multinational corporations or prominent organisations on a global level. 
• Exceptional leadership skills, with the ability to inspire and guide a diverse team. 
• Strong strategic thinking and analytical skills, with the ability to anticipate risks, develop proactive crisis plans, and make critical decisions under pressure. 
• Experienced in coaching and training senior leadership teams. 
• Ability to grasp and assimilate complex situations and develop strategies in an efficient and effective way. 
• Excellent communication and interpersonal skills, with the ability to build strong client relationships and effectively engage with stakeholders at all levels. 
• Deep knowledge of crisis communication tools, social media platforms, and digital communication strategies. 
• Demonstrated experience in business development, including client acquisition and relationship management. 
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