Full-Time

District Pro and Services Support Manager

Posted on 1/29/2025

Lowe's

Lowe's

10,001+ employees

Industrial & Manufacturing
Consumer Goods

Mid, Senior

Olathe, KS, USA

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
Data Analysis

You match the following Lowe's 's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Expertise and knowledge on the Pro and installed sales experience
  • Knowledge regarding industry standards and trends
  • Ability to analyze data and provide feedback
Responsibilities
  • Conducts store visits focused on the Pro and DIFM customer experience to ensure consistency across stores, develops action plans to address gaps, and follows up to ensure implementation.
  • Supports Pro and Installed Sales performance by identifying training and talent gaps based on data analysis and store/customer feedback, developing action plans to close gaps in partnership with the Store Leadership team, role plays with employees on selling behaviors and provides feedback to Store Leadership with specific action plans to improve performance.
  • Ensures execution and realization of in-store strategies to optimize sales, service, and customer satisfaction, consistently across the assigned area.
  • Responsible for all install programs within an assigned district to ensure achievement of sales, margin, close rate and profitability goals.
  • Serves as point-of-contact for District and Store Leadership to support and provide a consistent Pro and DIFM experience across all stores in the assigned area.
  • Facilitates training workshops for store associates in the area on applicable Pro and Services initiatives (new or existing).
  • Provides feedback and best practices to VP and SSC leaders on quality in sales process and customer escalations outside of provider or product.

Company Size

10,001+

Company Stage

IPO

Total Funding

$136.1M

Headquarters

Mooresville, North Carolina

Founded

1946

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing trend of smart home technology integration benefits Lowe's product offerings.
  • DIY home improvement projects popularity presents expansion opportunities for Lowe's.
  • Sustainability trend allows Lowe's to expand eco-friendly product range.

What critics are saying

  • Increased competition from Home Depot's same-day delivery service.
  • Rising raw material costs, especially lumber, affect Lowe's profit margins.
  • Ongoing labor shortage challenges Lowe's staffing despite hiring efforts.

What makes Lowe's unique

  • Lowe's launched the Aging in Place Program in November 2021.
  • Lowe's offers one-hour delivery with Instacart in select markets.
  • Lowe's introduced the MVPs Pro Rewards and Partnership Program.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Performance Bonus

Company News

Fortune
Aug 19th, 2020
How Lowe’s CEO is overhauling its e-commerce to capitalize on the home projects boom

Online sales rose 135% in the quarter as the home improvement chain improved its website.

Bizjournals
Feb 3rd, 2022
Lowe's invests into assets : 100-acre property in 67 Morgan Road in Bessemer

Clayco developed the 1.2-million-square-foot distribution center for Lowe's Corp. after purchasing the nearly 100-acre property, located at 67 Morgan Road in Bessemer, from U.S. Steel Corp.

WSLS
Feb 7th, 2022
Lowe's increases headcount by 70

A Lowe’s distribution center is set to bring 70 new jobs to Roanoke County.

ToolGuyd
Mar 1st, 2022
Lowe's Companies, Inc. launched updates to military discount and appliance returns policies on Mar 9th 22'.

According to the reports, Lowe’s is rolling out updates to their military discount and appliance returns policies on March 9th, 2022.

Home Accents Today
Feb 4th, 2022
Lowe's launches Origin21

MOORESVILLE, N.C. – Lowes has launched its first modern style exclusive brand, called Origin21,which includes items ranging from throw pillows, rugs and patio furniture to light fixtures and faux plants.

PYMNTS
Oct 20th, 2020
Lowe’s Companies Plans 'Season Of Savings'

Lowe's Companies Inc. plans to hold a "Season of Savings" starting on Oct. 22.

PYMNTS
Sep 14th, 2020
Lowe’s Builds New Image At New York Fashion Week

At New York Fashion Week, even the sponsorships are new, including home improvement retailer Lowe's.

The Star
Mar 8th, 2022
Lowe's Companies, Inc. increased headcount by 1900 on Mar 10th 22'.

The company is holding a provincial hiring fair March 10, 11 and 12 from 9 a.m. to 4 p.m. Lowe’s is looking to hire more than 1,900 workers across Ontario.

WRAL TechWire
Aug 20th, 2020
Lowe’s to offer tool rentals, will utilize online tech, in-store kiosks

MOORESVILLE — Lowe’s, the home improvement retailer, announced on Wednesday the start of a multi-year national rollout of tool rental departments.

RIS News
Feb 28th, 2022
Lowe's Companies, Inc. launched same-delivery of DIY products on Jan 28th 22'.

Additionally, Lowe’s recently launched same-delivery of DIY products via a partnership with Instacart.

Chain Store Age
Feb 23rd, 2022
Lowe's partners with Instacart, Inc.

Lowe’s is offering one-hour delivery with Instacart in select markets.

British Blind Sport
Feb 21st, 2022
British Blind Sport partners with Gatesheadlibraries

British Blind Sport (BBS) is partnering with Lowes and Gateshead Council to host an inclusive sports Have a Go Day.

ToolGuyd
Feb 7th, 2022
Lowe's launches MVPs Pro Rewards

The new program is introduced in press materials as “Lowe’s MVPs Pro Rewards and Partnership Program.”

FreightWaves
Oct 12th, 2020
As e-commerce soars, logistics real estate in Texas is hot

Increased e-commerce sales are driving the need for additional industrial warehouse space for retailers and shipping companies.

PYMNTS
Aug 19th, 2020
Lowe’s Reports 135 Pct eCommerce Sales Spike

Lowe's Companies, Inc. reported on Wednesday (Aug. 19) that its eCommerce sales have rocketed 135 percent.

MobileSyrup
Sep 24th, 2020
Google Nest Audio, Chromecast with Google TV devices leak online

In true Google fashion, a variety of product leaks have cropped up ahead of the company’s September 30th ‘Launch Night In’ event. First, a series of Pixel 5 and 4a 5G leaks detailed just about everything there is to know about the new Made by Google phones and a new leak revealed a green colour for the Pixel 5 alongside other upcoming Google products, the ‘Nest Audio’ and ‘Chromecast with Google TV.’

PYMNTS
Aug 23rd, 2020
Companies Push Back Office Reopenings

Employers that had planned to reopen their offices after Labor Day to coincide with what was expected to be a receding coronavirus are having second thoughts.

The Ultimate Retail Course
Mar 6th, 2022
Lowe's Companies, Inc. launched Aging in Place Program called, on Nov 1st 21'.

They are: Always on the cutting edge, In November 2021, Lowes launched their Aging in Place Program called ," which will offer expert services and age-friendly, universal design products, with a range of styles and budgets.

PYMNTS
Aug 13th, 2020
Lowe’s To Open Four Online Shopping Fulfillment Hubs

Lowe's Companies, Inc. said it intends to open four online fulfillment centers, seven bulk distribution hubs and 50 cross dock delivery terminals.

Fortune
Nov 20th, 2020
How Lowe’s and Home Depot plan to keep growing even after the COVID home improvement boom

A broader product assortment and an old housing stock should life Home Depot and Lowe's for years.

INACTIVE