Field Service Representative

Overview

Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology, delivers agile IT and Intelligence solutions. Combining small-team flexibility with global scale, IEX leverages emerging technologies to provide innovative, user-focused solutions that empower organizations and end users to operate smarter, faster, and more securely in dynamic environments.

Responsibilities

Job Description:

Iron EagleX is seeking talented operations and intelligence professionals experienced in the Palantir platform to join our team. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting Palantir’s implementation teams to support and strengthen the unique partnerships with Palantir's client’s user base. You will work side-by-side with analysts to train and mentor users, test and troubleshoot technical issues, develop new Palantir use cases, all while solving unique and challenging problems. This may take the form of embedding with users across the world as well as downloading your insights directly with Palantir team members in our offices. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers' continued success. Come help solve the world’s hardest problems.

These positions are on-site 5 days a week. 

Travel: 25% travel CONUS/OCONUS

Job Duties Include (but not limited to):

• Provide desk-side training to analysts.
• Train analysts/operators in a classroom setting.
• Embed with user groups to deeply understand workflows.
• Proactively develop relationships with users at customer site and surface use case gaps.
• Build initial dashboard products and assist users with building questions.
• Remain current and up to date on latest platform features and capabilities.
• Staff the Help Desk by responding to user requests and work with the Palantir engineering team to troubleshoot issues.
• Provide timely and detailed feedback to the Palantir engineering team about product.
• Consistently communicate product or user issues to the Palantir team.

Qualifications

Required Skills & Experience:

• Ability to work on-site 5 days per week.
• Prior experience with Palantir platforms required (i.e. Palantir Foundry, Gotham, Gaia, etc.). Recent and in-depth hands-on experience with Palantir platforms highly preferred.
• Technical background with working knowledge of Python, Java, and/or JavaScript/typescript.
• Military/Special Operation/Law Enforcement experience is highly preferred.
• Experience briefing high-level military stakeholders is highly preferred.
• Experience fusing intelligence capabilities in support of operations.
• Technical background with working knowledge of HTML, Ruby, Python and/or Java, Microsoft Excel as well hardware, networks, and server administration.
• Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner.
• Ability to work independently and as part of a team.
• Ability to travel domestically and internationally 25% of the time if needed.
• Due to US Government Contract Requirements, only US Citizens are eligible for this role.

Desired Skills:

• Naval (Navy or Marine Corps) or Joint experience.
• Familiarization with Palantir Gaia COP/CIP functions, intel fusion, and naval readiness workflows.
• Planning experience and/or formal training preferred.
• Briefing experience and experience in a high-paced environment.

Security Clearance: 

• An Active TS/SCI Clearance is REQUIRED

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans